Dispatcher- Transportation Specialist

Gategroup is a global leader in providing integrated and innovative catering and hospitality services for airlines and other travel sectors. Renowned for delivering exceptional quality and service, the company focuses on enhancing the travel experience by ensuring that every culinary and hospitality detail meets the highest standards. As a dynamic, customer-focused organization, Gategroup prides itself on its commitment to excellence, integrity, passion, and accountability. Gategroup operates in a fast-paced, demanding environment that values teamwork, problem-solving, and the continual pursuit of improvement. Their dedication to fostering an engaging workplace culture is demonstrated through their emphasis on respect, transparent communication, and personal responsibility among employees. They also support diversity and equal opportunities for all team members, ensuring an inclusive environment where everyone can thrive. The position available is a full-time role serving as the primary administrative support for one of Gategroup's major clients' operations. This role is essential in ensuring smooth, efficient, and customer-focused management of daily activities related to flight operations and driver coordination. The administrative professional in this position will be responsible for analyzing data from specialized computer systems, preparing detailed driver run sheets for each flight, and making critical assignments such as allocating drivers to airport gates and flights. Monitoring the accuracy and quality of meals and cooler contents to meet customer specifications is a key responsibility, ensuring that the service delivered consistently meets established standards. Additionally, this position requires attentiveness to details like monitoring drivers' kitchen departure times, tracking changes to flights, gates, meal orders, and other critical information. Acting as a backup supervisor, the role involves providing guidance on the ramp by relaying changes promptly, directing workflow, and resolving any customer issues that arise. Accuracy in reviewing completed run sheets is crucial to verify that all times, service levels, aircraft changes, and quantities adhere strictly to client requirements. The role also demands excellent communication skills to answer and log customer calls, concerns, or complaints, with the ability to recommend effective solutions to ongoing problems. This job includes a rotating shift schedule, alternating between regular shifts and vacation relief shifts, which requires flexibility and adaptability from the candidate. Working within a warehouse environment, the candidate must be comfortable functioning in potentially hectic conditions, able to multitask efficiently, and maintain composure under pressure. The role also requires a valid driver's license with the ability to drive on the ramp, denoting responsibility and trust. Success in this position is supported by competencies such as analytical thinking, team leadership, effective communication, problem resolution skills, and a strong customer focus. The ideal candidate is detail-oriented, capable of independent decision-making, driven to document and improve operational processes, and motivated to build positive relationships with clients and colleagues alike. Gategroup values individuals who embody their principles, including integrity, passion for their work, respect for coworkers, accountability, and a commitment to delivering excellence. Joining the team means becoming part of a company dedicated to making travel and culinary memories while fostering a supportive, innovative, and inclusive workplace environment.

• H.S. diploma required
• associate's degree preferred
• 2+ years of general work experience in an office or warehouse facility
• 1 year of experience directing the work of others
• 1-2 years of shipping/receiving experience preferred
• able to drive on the ramp (must be 21+ driver’s license)
• able to multi-task in a hectic environment
• detail oriented
• able to keep calm in high pressure environment
• able to work with a minimum of supervision/off-site environment
• able to make independent decisions
• able to compile data from multiple sources with a high degree of accuracy
• able to communicate status changes to all parties in a timely manner
• driven to document and improve processes
• must have valid driver’s license
• able to develop rapport with major client