Delta Careers:Front Desk Supervisor-Quick Hire!(Cleveland,OH,USA)

The hiring establishment is a well-established hotel dedicated to providing exceptional guest services through its Front Desk operations. This hotel values efficiency, professionalism, and customer satisfaction as core elements of its operations, maintaining a reputation for quality hospitality and superior guest experience. As part of a dynamic hospitality environment, the hotel operates with a full-service model that emphasizes guest engagement, operational excellence, and a welcoming atmosphere. It employs a team-oriented approach and continuous training to ensure that staff remain proficient in delivering outstanding service while adhering to company policies and standards. This Front Desk Supervisor role is an integral leadership position focused on supervising desk clerks and ensuring smooth and effective front desk operations. The role carries the responsibility of overseeing guest check-ins and check-outs, managing staff workloads, and maintaining clear communication with other departments to support seamless service delivery. The Front Desk Supervisor will handle guest check-in and check-out processes promptly and with a friendly, professional demeanor, accounting for the majority of their time to uphold positive guest relations. They will supervise between three to four desk clerk employees per shift, ensuring that all assigned duties are completed accurately and efficiently during their shift. This includes running and verifying room status reports, managing information regarding guest groups and future bookings, printing cashier reports, and balancing hotel banks and deposits. Additionally, the supervisor plays an important role in maintaining hotel security through key control monitoring and responding promptly to guest inquiries about hotel layout and facilities. The position requires strong organizational skills and the ability to enforce company SOPs consistently. A typical shift ranges between 6:30 a.m. to 3:00 p.m. or 2:30 p.m. to 11:00 p.m. but may vary according to business needs. This role does not involve physical lifting or climbing and requires the ability to stand for up to 90 percent of the shift, with some mobility to run reports and handle administrative functions. The ideal candidate will have at least 1-2 years of supervisory experience in a hotel or customer relations setting, with solid communication skills in English, a typing speed of at least 35 words per minute, and knowledge or experience with IBM data entry systems. The Front Desk Supervisor must demonstrate proficiency in cash handling, credit transactions, and strong supervisory capabilities to support continuous improvement in guest satisfaction and operational processes. This role also offers an opportunity to cross-train front desk personnel and assist the Front Office Manager as needed, contributing to an efficient and motivated team environment. Overall, this career opportunity is suitable for individuals seeking a leadership role in a professional hospitality setting with the chance to refine their supervisory and guest service skills within a respected hotel company.

• High school education or equivalent experience
• 1-2 years supervisory experience in a hotel or other customer relations position
• type a minimum of 35 wpm
• ability to communicate in English
• ability to handle cash and credit transactions
• ability to enforce all company rules and SOPs
• supervisory skills