Deli Manager - Juneau, AK

The hiring establishment for this role is a well-established retail grocery company known for its commitment to quality, customer service, and fresh products. This company operates large retail stores with a wide range of departments, including the Service Deli Department, which is dedicated to providing customers with freshly prepared deli products and exceptional service. The company emphasizes maintaining high standards for product quality, safety, and customer satisfaction, supporting a friendly and professional working environment for its employees. With a focus on personalized service and compliance with health and safety regulations, the company fosters an environment where both customers and employees feel valued and supported. This position is for a Service Deli Supervisor who will be responsible for directing the operation of the service deli within one of the company’s retail stores. The role primarily involves supervising and training deli personnel, ensuring the department maintains the highest standards for product quality, freshness, safety, and customer service. The supervisor will oversee day-to-day deli operations, including ordering merchandise, monitoring inventory levels, conducting inspections, and ensuring correct product merchandising in compliance with company policies and federal and state regulations. The Service Deli Supervisor plays a crucial role in promoting the company’s customer service philosophy by handling customer relations positively, resolving complaints effectively, and engaging in suggestive selling to enhance customer experience. This role requires a strong leader with excellent communication skills and the ability to manage people and maintain composure in a fast-paced retail environment. The supervisor will schedule and instruct associates, monitor performance, and maintain a clean and safe working environment. Additionally, this role involves administrative responsibilities such as completing daily logs, purchase reports, sales and labor tracking, and maintaining records of inventory and sales promotions. The supervisor must ensure compliance with safety and sanitation standards, including proper handling of food products and use of personal protective equipment. Physical demands include frequent lifting, bending, and operating kitchen equipment, requiring manual dexterity and mental alertness to perform duties safely and accurately. Candidates should be prepared to work flexible hours, including nights, early mornings, weekends, and holidays, and must have good attendance. This position demands knowledge of employment laws, workplace safety, retail labeling laws, and the ability to react promptly to business needs and emergency situations. Overall, the role is vital to sustaining the operational success of the service deli, ensuring customer satisfaction, and supporting the store’s sales goals while maintaining a safe and efficient work environment.

• High school diploma or equivalent
• Previous experience in service deli or food preparation required
• Ability to lift and maneuver objects up to 55 lbs
• Capability to bend, stoop, reach frequently and climb ladders occasionally
• Ability to operate safety cutters, knives and kitchen equipment
• Willingness to work nights, early mornings, weekends and holidays
• Good attendance record
• Knowledge of food safety and sanitation standards
• Ability to maintain confidentiality
• Mental alertness and manual dexterity
• Must comply with company policies and legal regulations
• Must be able to communicate effectively and lead a team