Customer Service Supervisor(Delta)-Portland - $24 per HOUR

Unifi is a dynamic and growing company specializing in providing top-tier customer service within the transportation and aviation industry. As a leading customer service provider at airports, Unifi is committed to delivering exceptional support and ensuring the safety and satisfaction of passengers. Operating in a fast-paced and demanding environment, Unifi prides itself on its professional workforce, adherence to safety regulations, and dedication to making every passenger's experience positive and memorable. The company fosters a team-oriented culture that values integrity, respect, and continuous improvement, with a focus on creating a secure and friendly environment for both employees and customers. The role of Customer Service Supervisor at Unifi is a pivotal leadership position dedicated to overseeing and coordinating the daily activities of customer service employees during their shifts. The supervisor ensures that all operations are conducted safely, efficiently, and in compliance with relevant regulations including OSHA, TSA, DOT, FAA, and company policies. This customer-facing role requires an individual who is not only highly organized and detail-oriented but also passionate about delivering first-class service. The supervisor acts as a mentor and leader, managing shift logistics such as workstation assignments, employee training, breaks, vacations, overtime, and shift rotations. This position demands strong interpersonal skills, as the supervisor is responsible for fostering a positive work environment, handling employee relations issues, enforcing company policies, and maintaining open communication with management. The supervisor also performs direct customer service duties, assisting passengers through various processes including arrivals, check-ins, ticketing, boarding, baggage handling, and addressing special needs such as unaccompanied minors and VIP assistance. Additionally, the role plays a crucial part in resolving customer complaints effectively and professionally. Unifi seeks candidates who are adaptable and willing to work varied shifts, including nights, weekends, holidays, and overtime, within a shift bid operating system. The environment can be physically demanding, with exposure to outdoor elements and the need for physical stamina to carry, push, and pull heavy items. The Company provides the opportunity to work in a supportive and structured setting that emphasizes safety, compliance, and excellent service delivery. This role not only requires a valid driver's license and successful completion of background checks and drug screening but also the ability to obtain airport security clearance through SIDA training. In summary, the Customer Service Supervisor position at Unifi is ideal for individuals who excel in leadership, customer interaction, and operational management within the aviation services sector. This role offers a rewarding career path for those who enjoy working in a challenging yet supportive environment where customer satisfaction and employee development are top priorities. If you are enthusiastic, dependable, and driven to create a safe and welcoming atmosphere for passengers and team members alike, this role will enable you to thrive and make a meaningful impact within the company.

• Valid driver’s license
• Ability to pass a pre-employment drug screen
• Ability to pass up to a 10-year background check
• Must be at least 18 years of age
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must complete SIDA training to obtain airport authority identification security
• 2+ years of relevant experience
• Ability to work a variety of shifts including nights, weekends, holidays and overtime
• Must be able to lift/carry/push/pull 70 pounds regularly and lift 40 to 50 pounds on raised surfaces
• Must be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods
• Must be able to work in cramped or high places
• Must be able to carry heavy items up and down jet way stairs