Customer Service Representative - Apply Now!

Million Air is a premier fixed-base operator (FBO) renowned for delivering top-tier services to the aviation industry. With a motto of 'We are Ladies and Gentlemen, serving Ladies and Gentlemen,' Million Air emphasizes a culture of respect, professionalism, and exceptional customer service. The company prides itself on seeking the best and brightest talent to maintain a team that complements each member's unique qualities. This culture fosters a seamless, courteous environment for customers, co-workers, and team members alike who are all committed to delivering an unrivaled customer experience. Million Air operates in a fast-paced aviation service environment, providing a wide range of concierge and operational services tailored to pilots and passengers. Their commitment to excellence is reflected in every aspect of the business, from personalized customer care to the efficient handling of all aspects of customer interactions. The Customer Service Representative (CSR) role at Million Air is an integral position responsible for ensuring effective and exceptional customer service to both internal team members and external customers. The CSR acts as the face of Million Air, delivering personalized concierge services to pilots and customers, handling invoicing, preparing for incoming aircraft, and maintaining clear communication amongst various departments. The role requires a positive, upbeat personality with the ability to sense customer needs anticipatorily, provide friendly and professional service, and remain committed to exceeding customer expectations consistently. This position operates during evening hours and includes at least one weekend day per week, guaranteeing 40 hours a week. The hourly pay ranges from $16.00 to $17.00, with benefits such as medical, dental, and vision coverage, a matching 401k plan, paid time off, performance-based bonuses, overtime availability, and meal discounts. Million Air values its employees by offering raises after 3 and 6 months, reinforcing a culture of rewarding dedication and performance. In addition to superb customer service skills, the CSR must be adept at computer use, including proficiency in Microsoft Office products and point-of-sale systems. Effective communication skills are essential as the role entails interactions via phone, in-person, and radio communications. The ability to work in a team environment, especially partnering with line service teams, is crucial to meet and exceed customer service expectations. This position requires the capability to operate a motor vehicle with a clean driving history since insurance eligibility is a factor. Million Air fosters a professional work environment where employees demonstrate the company’s values through every customer and team interaction. The physical demands of the job include the ability to lift up to 10 pounds, stand to greet customers, walk throughout the facility, and occasionally work in areas with elevated noise, chemicals, fumes, or machinery exposure. As an equal opportunity and affirmative action employer, Million Air welcomes a diverse workforce and is committed to providing accommodations for individuals with disabilities. This role does not require travel but demands flexibility to work varied shifts ensuring continuous coverage, especially during busy evening times and weekends. The CSR plays a pivotal role in maintaining Million Air’s reputation for unparalleled customer service and operational excellence, ensuring that every guest experiences the utmost respect, care, and efficiency from the moment they arrive until departure.

• High school diploma or equivalent
• Customer service experience preferably in the service industry
• Ability to work evenings and weekends
• Acceptable driving record
• Ability to pass a background check
• Zero tolerance drug free employer including pre-employment and random screening