Customer Service Representative

Angel City Flyers (ACF) is a dynamic and innovative company operating within the aviation industry, specifically focused on providing specialized flight training and customer service related to general aviation. Situated at the Long Beach Airport in Long Beach, California, ACF is committed to offering high-quality services that cater to the needs of aviation enthusiasts, aspiring pilots, and clients across various aviation disciplines. With a dedicated team of 11-50 employees, Angel City Flyers emphasizes expertise, customer satisfaction, and operational excellence in a fast-paced, growth-oriented environment. The company operates at the intersection of aviation, consumer services, and information technology, utilizing cutting-edge systems to ensure efficient scheduling, billing, and client management. As a full-time employer, ACF offers employment opportunities with competitive salary ranges between $25,000 and $45,000 annually, along with valuable benefits including 401k, health and dental insurance, paid time off, shared bonus programs, and growth potential within the organization. The Customer Service Representative (CSR) role at Angel City Flyers is a critical position designed to support the daily operations of the company’s customer service team as they drive schedule optimization and contribute to profitable growth initiatives. CSRs act as the front line of communication, managing client interactions via phone, email, and in person at the front desk. Their responsibilities extend beyond simple inquiry responses to include coordinating with instructor pilots and other team members to optimize resource utilization and enhance the overall client experience. CSRs ensure that client needs are met professionally and efficiently from the moment of initial contact through flight training progression and beyond. The CSR position involves meticulous management of client schedules to maximize convenience and progression, detailed processing of billing and payments for services, and monitoring of onboarding processes to ensure compliance with TSA, Immigration, and other regulatory matters. In addition to managing day-to-day operational tasks, Customer Service Representatives at ACF contribute to record keeping and documentation that supports regulatory inspections and audits. This role necessitates attention to detail, strong communication skills, interpersonal aptitude, and a passion for aviation. Furthermore, CSRs at Angel City Flyers support marketing initiatives to promote aviation programs and attend marketing events as part of outreach efforts. They help maintain relationships with existing clients and collaborate with other Aero City Group segments such as jet and maintenance operations to cultivate new client prospects and align with strategic business goals. This full-time role is suited to individuals eager to build a career within the aviation industry, offering an entry-level to associate seniority level with opportunities for professional growth. Overall, the Customer Service Representative position at Angel City Flyers provides a challenging yet rewarding career path for those passionate about aviation and committed to delivering exceptional customer service in a collaborative, fast-moving environment.

• 2+ years related experience and/or training
• or equivalent combination of education and experience
• Knowledge of general aviation industry strongly preferred
• Ability to operate in a fast-paced, high growth, lean start-up environment
• Exceptional oral and written communication skills
• Ability to work in customer-facing capacity and strong interpersonal skills to build relationships
• Strong detail and process orientation
• A down-to-earth team player who can balance attention to detail with swift execution
• Passion for aviation, and our mission