Customer Service Agent(Contract)|New York
Posted on November 23, 2025
Your Next Step in New York
Position: Customer Service Agent (Flexible/Contract, New York) Employer: Southwest Airlines (Hiring in New York) Based in: New York, NY (our growing New York office)
Compensation: $18-$26/Hour (approx. $45.8k/Year) Benefits: A competitive compensation package is offered. Project-based work with clear objectives.
What You'll Do
Apply your Customer Service skills at our New York location.
- This New York-based role is an excellent opportunity for professionals skilled in Customer Service.
- Our Southwest Airlines team in New York, NY is growing.
- Benefit from working in New York, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Ground Operations industry.
Join the Southwest Airlines ground team at Chicago Midway (MDW)! We are seeking a friendly, high-energy Customer Service Agent to provide legendary hospitality to our customers at the ticket counter, gates, and baggage service office. Core Responsibilities: This is a fast-paced, customer-facing role. You will be responsible for checking in customers, issuing boarding passes, tagging and handling baggage, boarding flights, and resolving passenger issues with a 'Servant's Heart'. You are the first and last impression of Southwest's 'LUV' culture for our customers. Qualifications & Requirements: Applicants must be at least 18 years old and legally authorized to work in the US. A High School Diploma or GED is required. 1+ year of customer service experience is strongly preferred. Must be able to stand for long periods and lift baggage up to 70 lbs. Work Schedule: This position requires full flexibility for a shift-based schedule. You must be available to work early 'day time' shifts (e.g., 4:00 AM) for departures, late 'night shift' shifts for arrivals, and be available for 'weekend shift' and holiday assignments as our operation runs 24/7. Compensation & Benefits: This role offers a competitive hourly wage, estimated between $18.00 - $26.00 per hour. Benefits include medical/dental/vision insurance, 401(k), paid training, profit sharing, and travel privileges on Southwest Airlines.