Customer Service Agent - San Diego, CA

Worldwide Flight Services (WFS) is a leading global provider of air cargo handling, ground services, and technical support at airports. With a presence in 164 airports across 18 countries and operating on five continents, WFS prides itself on delivering exceptional service in cargo, passenger, ramp handling, and technical operations. The company maintains a strong commitment to operational safety, efficiency, and customer satisfaction, ensuring the timely delivery of cargo shipments, luggage, and business-to-customer services alongside on-time flights. WFS is recognized as a leading force in the aviation ground handling industry, known for its dedicated teams and high standards of service excellence. This opportunity is for a dedicated Import Operations Agent role responsible for greeting and assisting customers, managing documentation, and ensuring seamless communication for import operations. The position focuses on preparing and processing flight and shipment documents, coordinating with brokers and freight forwarders, and supporting customers in retrieving their freight and relevant paperwork. The role demands an individual capable of handling various administrative tasks including verifying TSA mandatory screening, confirming dangerous goods compliance, and updating airline systems with shipment information. Responsibilities also cover flight manifest preparation, post-flight inventory verification, answering inquiries via phone and email, and maintaining strict security regulations as mandated by airport authorities. The Import Operations Agent must be detail-oriented, organized, and able to work effectively both independently and as part of a team. This role demands physical ability to lift up to 50 pounds and endure moderate to loud noise environments, as well as standing for long periods. Flexibility to work irregular hours, including shifts, weekends, holidays, and mandatory overtime, is required. The role is critical in maintaining the operational flow and customer satisfaction in a fast-paced airport environment. WFS offers competitive benefits to support the well-being and career growth of its employees including access to earned pay in advance via the DailyPay app, recognition programs rewarding top performers, quality medical care options for full and part-time employees, exclusive employee discounts, wellness programs, 401k retirement plans, and opportunities for internal mobility and career advancement. The company fosters a culture of inclusion and equal opportunity, inviting applications from all qualified individuals who share a commitment to service excellence and operational integrity.

• Must be at least 18 years of age
• Must possess clean driving record and valid driver's license
• Must provide proof of the legal right to work in the United States