Customer Service Agent (Gate & Ticketing)

Position in Waterloo, IA

Key Information

• Salary: $40k-$60k/Year (approx. $24/Hour)
• Location: Waterloo, IA
• Required Experience: Entry-Level.
• Urgency: Immediate consideration in Waterloo.
• Impactful work with supportive local leadership.
• Core objectives involve Service Recovery in Airlines, Aviation, Customer Service, Hospitality, Entry Level, Travel, Passenger Support, Sales.
• Benefits: A comprehensive benefits package is included.
• Position: Customer Service Agent (Based in Waterloo)
• Employer: United Airlines (Hiring in Waterloo)
• This Waterloo-based role is an excellent opportunity for professionals skilled in Service Recovery.
• Our United Airlines team in Waterloo, IA is growing.
• Benefit from working in Waterloo, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Entry Level, Travel, Passenger Support, Sales industry.

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Join United Airlines as a Customer Service Agent at our major hub in Denver (DEN). This is a fast-paced, 'frontline' 'service and support' role where you are the first and last point of contact for our passengers. This 'entry level' position is critical to our operation, and 'no experience' in airlines is required. About United Airlines: We are 'Good Leads The Way.' As a global airline, our ground team is essential to getting our flights out safely and on time. We are looking for 'customer-focused' problem-solvers who can handle pressure and provide 'compassionate' 'passenger assistance'. Your Role as a Customer Service Agent: You are a 'solutions expert' at the airport. You will work at the ticket counter, baggage service office, and boarding gates. Your main duties include checking in passengers, verifying documents, and selling ancillary services like seat upgrades and baggage fees. A key part of your job is 'service recovery'—proactively re-booking passengers during delays or cancellations. Your Day-to-Day: This is a 24/7 operation. Your schedule is based on seniority, so 'entry level' team members must be available for any shift, including early 'day shift' (4 AM start), 'night shift' (11 PM finish), and all 'weekend' and holiday assignments. You will be on your feet for your entire shift, multitasking between our check-in system and a steady line of passengers. Training & Onboarding: We provide comprehensive paid training on-site at DEN. You will learn all our operational software, 'service recovery' procedures, and how to provide 'operational support' to the ramp and flight crews. Career & Compensation: United offers a competitive hourly wage, with an estimated annual base from $40,000 to $60,000 (plus overtime and sales incentives). We offer a comprehensive benefits package, including medical/dental/vision, a 401(k) with company match, profit sharing, and outstanding global travel privileges.