Customer Service Agent

Local Job Overview: Kennewick

Fast Facts

• Flexible Role in Kennewick: Customer Service Agent
• Company: Southwest Airlines
• Based in: Kennewick, WA (our main Kennewick branch)
• Status: New Kennewick listing (actively interviewing).
• Required Experience: Entry-Level.
• This Kennewick-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Southwest Airlines team in Kennewick, WA is growing.
• Benefit from working in Kennewick, a key hub for the Aviation industry.

What You Get

• Pay: $20-$24/Hour (approx. $45.8k/Year)
• Benefits: A competitive compensation package is offered.
• Project-based work with clear objectives.

Day-to-Day

• Core objectives involve your professional skills in Aviation.

About Southwest Airlines

At Southwest, we connect people to what’s important in their lives through friendly, reliable, and low-cost air travel. We do this by adhering to our core values: a Warrior Spirit that strives to be the best, a Servant's Heart that treats others with respect, and a Fun-LUVing Attitude that doesn't take itself too seriously. Our Ground Operations team is the heartbeat of the airport, ensuring that every flight departs safely and every Customer feels welcomed.

Job Summary

The Customer Service Agent is often the first face of Southwest Airlines that our Customers see. In this dynamic role, you are responsible for the entire ground experience, from the ticket counter to the boarding gate. You are a problem-solver, a host, and an operations specialist rolled into one. Whether you are rebooking a passenger during a snowstorm or high-fiving a child on their first flight, your impact is immediate and significant. You will work in a fast-paced airport environment where no two days are the same.

Detailed Responsibilities

• Ticketing & Check-In: Greet Customers, verify identification, issue boarding passes, and tag checked luggage. You will handle payment transactions and assist with kiosk operations, ensuring a smooth start to the journey.
• Gate Operations: Manage the boarding process at the gate. This includes making announcements, verifying boarding groups (A, B, C), managing carry-on luggage compliance, and operating the jet bridge to connect to the aircraft.
• Operational Recovery: During irregular operations (delays, cancellations), you are the calm in the storm. You will rebook passengers, provide vouchers, and offer empathetic service to frustrated travelers.
• Baggage Service Office: Assist Customers with lost, delayed, or damaged luggage claims. You will track bags and coordinate their return, turning a negative situation into a positive resolution.
• Safety Compliance: Ensure all TSA and FAA security mandates are followed. You are responsible for verifying travel documents and monitoring the security of the gate area.

Benefits & Culture

Join a company that loves you back:

• Flight Benefits: Fly for free on Southwest Airlines (standby) and enjoy discounted travel on other carriers.
• ProfitSharing: We believe in sharing our financial success with the employees who create it.
• Retirement: Competitive 401(k) company match.
• Well-being: Comprehensive health benefits and an Employee Assistance Program (EAP).

Requirements

• High School Diploma or GED.
• Must be at least 18 years of age.
• Ability to work rotating shifts, including early mornings, nights, weekends, and holidays.
• Ability to lift bags up to 50 lbs when assisting Customers.