Customer Operations Lead Specialist - Quick Hire!

SITA is a global leader in air transport communications and information technology. Renowned for delivering innovating solutions for the aviation industry, SITA plays a crucial role in keeping airports operational, airlines efficient, and borders secure all over the world. The company’s technology powers 95% of the international airports worldwide, reflecting its vast reach and significance in the global air travel sector. Partnering with over 2,500 transportation and government clients, SITA is consistently dedicated to developing cutting-edge technologies and communication innovations that address unique operational challenges faced by its partners. As a certified Great Place to Work in many of its expanding locations, SITA fosters an environment where employees feel empowered, supported, and motivated to grow, enhancing the company's strong culture and commitment to employee well-being and professional growth. The Customer Operations Lead Specialist role at SITA is a vital position that ensures the success and satisfaction of customers by effectively managing support plans, analyzing operational performance, and driving actions aligned with commitments. This role requires an individual who will oversee service delivery and technical performance in collaboration with account teams, conduct regular customer service reviews, and support executive level account planning efforts. The specialist is tasked with building and maintaining robust customer relationships while ensuring that up-to-date knowledge is shared across functions to deliver consistent and excellent service. Maintaining a deep expertise in SITA’s products and services is essential to provide accurate and effective support to customers. The specialist will also handle customer change requests, escalate complex technical challenges when necessary, and ensure timely follow-up to confirm issue resolutions and overall satisfaction. Working in this capacity involves a strong focus on communication, collaboration, and problem-solving skills, making it a key contributor to the company’s customer-first mission. Employees working in this role will benefit from SITA’s workplace diversity that brings together individuals from various countries and cultures, contributing to a rich and dynamic working environment. The hybrid work model reflects the company’s flexibility and adaptation to modern working trends, offering employees a balance between office collaboration and remote work. SITA supports its employees through an Employee Assistance Program, providing practical life advice, and offers continuous professional development opportunities, including access to training platforms like LinkedIn Learning. The company also provides competitive benefits tailored to local markets and employment status, enhancing both the professional and personal life of employees. In regions such as California, this role offers a salary range of $75,000 to $85,000 annually, plus potential incentive compensation, underpinning SITA's competitive and transparent pay practices. Overall, the Customer Operations Lead Specialist at SITA is both a challenging and rewarding opportunity for those eager to contribute to the evolution of global air transport technology while thriving in a supportive and inclusive workplace.

• 4-7 years of experience troubleshooting technical issues and working with customer-facing team
• hands-on experience with CRM systems and familiarity with ticketing systems
• exposure to change management and problem management processes
• experience coordinating across departments and managing stakeholder communications