Costa Mesa,CA,USA Aviation($22-$22/hr) | Hiring

The Waldorf Astoria Monarch Beach Resort & Club, an award-winning Forbes 4-Star and AAA 5-Diamond resort, stands as a premier destination located in the picturesque coastal town of Dana Point, adjacent to Laguna Beach, California. Renowned for its breathtaking ocean views and luxurious accommodations, this resort is perched on 175 acres atop a 150-foot seaside bluff. It offers over 400 rooms, expansive 115,000 square feet of indoor and outdoor meeting space, and a suite of eight exquisite food and beverage outlets including four restaurants, a beach club, lounges, and marketplace options. Dana Point itself is celebrated for its laid-back vibe, connection to California’s celebrated surf culture, and an active, fun lifestyle that appeals to both leisure and business travelers. The Waldorf Astoria Monarch Beach Resort & Club is currently seeking a dedicated Personal Concierge/Guest Experience Planner to join its dynamic team on a full-time basis. This role requires availability to work various shifts, including weekdays, weekends, and holidays, ensuring a seamless guest experience around the clock. The pay rate for this position is $22.50 per hour, commensurate with specialized experience and location factors. As a Personal Concierge/Guest Experience Planner, you will play a pivotal role in elevating the guest experience by providing personalized assistance and valuable insights about the resort and its surrounding areas. Your responsibilities will span from offering detailed information and bookings for various guest inquiries, including directions, outlet operation hours, hotel services, transportation, travel arrangements, and local attractions, to more specialized tasks like arranging medical care or special services such as dentists, childcare, and florists. This role demands not only a deep knowledge of the resort’s offerings but also a commitment to exceptional service and attention to detail to meet and exceed guest expectations. You will be a crucial liaison, delivering messages, retrieving mail and packages, arranging recreational, business, and dining activities both on and off the property, and handling guest requests and concerns with efficiency and warmth. The position also includes registering VIP guests and promoting hotel marketing programs, which contributes to the resort’s overall profitability and guest satisfaction. The Waldorf Astoria Monarch Beach Resort & Club is committed to creating memorable moments for every guest, and you will be instrumental in that effort by embodying the highest standards of hospitality and professionalism. Working at this prestigious resort means joining the Hilton family, a global hospitality leader with a rich legacy dating back to 1919. Hilton’s vision to fill the earth with the light and warmth of hospitality is actualized through a team-oriented culture that values integrity, leadership, teamwork, and ownership. As part of Hilton, the Waldorf Astoria team members enjoy a supportive, empowering working environment focused on quality, productivity, dependability, customer focus, and adaptability. This role offers not only the chance to work in one of California’s most coveted locations but also the opportunity to grow your career within a world-class hospitality brand. The resort provides a diverse and inclusive workplace culture where your talents and efforts are recognized and rewarded. Whether assisting guests with their queries or coordinating exclusive experiences, you will contribute significantly to the resort’s reputation for excellence.

• High school diploma or equivalent
• Availability to work weekdays, weekends, and holidays
• Excellent verbal and written communication skills
• Ability to provide exceptional guest service
• Strong organizational skills
• Dependability and integrity
• Prior experience in hospitality or guest services preferred
• Knowledge of local area and amenities
• Ability to handle multiple tasks simultaneously