Conference Services Manager - $77000 per YEAR

Town & Country Resort is a renowned full-service hotel and resort located in a prime destination known for exceptional hospitality and premier event hosting capabilities. With a rich history of providing outstanding guest experiences, the resort specializes in accommodating conventions, group meetings, weddings, and diverse social and corporate events. Its expansive facilities include versatile meeting spaces, ballrooms, dining venues, and leisure amenities that cater to a broad range of client needs and event scales. The Town & Country Resort prides itself on its dedication to delivering superior service standards, innovative event solutions, and fostering long-lasting client relationships that reinforce its reputation as a premier gathering destination.\n\nThe Convention Services Manager at Town & Country Resort plays a critical role in the successful management and execution of all convention and group events hosted at the venue. This full-time role, offering a competitive annual compensation of $77,000, demands a seasoned professional who can seamlessly oversee the entire event planning and coordination process from initial client engagement through final execution and post-event analysis. As the primary liaison between clients and hotel operations, the Convention Services Manager ensures flawless delivery, aligning client expectations with operational capabilities.\n\nIn this role, the manager is responsible for a broad spectrum of tasks including conducting pre-event meetings, managing event logistics, coordinating internal departments such as catering, audiovisual, housekeeping, and engineering, and negotiating with external vendors. The position requires meticulous attention to detail, excellent organizational capabilities, and the ability to handle multiple large-scale events concurrently. Beyond logistical responsibilities, the manager leads and mentors the convention services staff, upholds brand standards, and continuously seeks opportunities to improve processes and client satisfaction. This position demands a strong leader capable of making real-time decisions on event days, managing client communications professionally, and ensuring all facets of the event contribute positively to the resort's esteemed brand and financial goals.\n\nOverall, this role is ideal for a dynamic and highly motivated individual with significant experience in event planning within a hotel or resort environment, a passion for delivering exceptional service, and a commitment to operational excellence. The Convention Services Manager will not only drive the success of individual events but also support the resort's strategic initiatives by using data-driven insights and industry best practices to refine operational workflows and elevate the guest experience continually.

• Ability to stand, walk, and move continuously for extended periods up to 8+ hours during event setup, execution, and breakdown
• Capability to climb stairs, ramps, and move through varied resort spaces including meeting rooms, ballroom floors, kitchens, loading docks, and back-of-house areas
• Ability to lift, carry, push, or pull up to 50 pounds occasionally (furniture, equipment, AV gear, signage)
• Capacity to remain attentive, alert, and responsive during long and variable shifts especially during high-volume events or late hours
• Ability to move quickly to address last-minute changes, troubleshoot, or respond to guest needs
• Exposure to varying conditions (e.g., temperature fluctuations in meeting rooms, outdoor function areas, loading docks)