Concierge/Reception - Guest Services - Mesa Vista Hospital - Variable Shift - Per Diem

Sharp HealthCare is a leading healthcare provider committed to delivering exceptional patient care and service across its network of hospitals and medical facilities. Renowned for its dedication to innovation, quality, and compassionate treatment, Sharp HealthCare serves diverse communities with a full spectrum of healthcare services. The organization employs thousands of healthcare professionals and support staff, all working collaboratively to improve patient outcomes and enhance the patient experience. This role is part of Sharp HealthCare's continuous effort to maintain excellent customer service and operational efficiency in all patient and visitor interactions. This position offers an hourly pay range of $26.40 to $32.48 and is covered under a Collective Bargaining Agreement with SEIU-UHW. Employees are required to join the union within 31 days of hire and maintain membership for the duration of the agreement. The role involves variable shift start and end times, with shifts typically lasting 10 hours, and weekend work is required as needed. The job does not require on-call duties. The role centers on providing outstanding customer service and information assistance to both internal and external customers of Sharp HealthCare. The individual in this position will supervise and train front desk volunteers at the Registration and Information (R&I) desk, ensuring that all guests receive helpful and courteous support. This position requires one year of customer service experience, preferably in an acute healthcare setting, and a high school diploma or equivalent. Responsibilities include accessing hospital databases to provide accurate information to visitors, patients, and staff, clear and polite communication, managing phone calls and appointments, assisting patients and visitors with directions and check-ins, and maintaining a positive and organized lobby environment. Additionally, the role involves coordinating with hospital units for the handling of patient belongings and lost and found items, supporting volunteer training and supervision, and collaborating with coworkers to deliver excellent service and resolve issues effectively. Candidates should possess strong verbal and written communication skills, the ability to use communication equipment efficiently, and a working knowledge of computers. Sharp HealthCare values teamwork, problem-solving, and a commitment to its mission, values, and philosophy. This position is ideal for individuals passionate about customer service within a healthcare context, who thrive in a collaborative, fast-paced environment and are eager to contribute to a welcoming atmosphere for all hospital guests.

• H.S. diploma or equivalent
• One year experience in a customer service role preferably in healthcare
• Ability to communicate clearly verbally and in writing
• Capable of using communication equipment
• Willingness to work variable 10-hour shifts
• Availability for weekend work as needed
• Must join union within 31 days of hire