Concierge, Hope Lodge - Apply Now!

The American Cancer Society is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. With a mission deeply rooted in research, education, advocacy, and service, the Society supports patients, survivors, and their families through every stage of their cancer journey. Employing a diverse workforce alongside 1.3 million dedicated volunteers, the American Cancer Society is committed to raising the standard of cancer care and resources. This well-established nonprofit focuses on fostering inclusivity and collaboration to better meet the needs of the communities they serve across the United States. As a leader in cancer research and patient support, the organization provides numerous programs and services designed to alleviate the burden of cancer and improve quality of life for those affected. The Concierge position at the American Cancer Society represents a crucial role within the organization’s guest services team. Serving as the first point of contact for all guests, the Concierge is responsible for managing front desk operations, ensuring that every visitor experiences a welcoming, safe, and supportive environment. This position handles guest check-in and check-out procedures, provides information regarding lodge amenities and local community resources, and coordinates transportation and program services such as the EMPOWER Program. The Concierge responds promptly to guest inquiries, special requests, emergencies, and any concerns to ensure a high level of customer satisfaction. This role requires strong organizational skills to maintain an orderly front desk area and accurate guest records. Additionally, the Concierge oversees lobby security, implementing safety protocols to protect guests and staff. The position demands excellent communication and interpersonal skills, the ability to multitask, and proficiency with Microsoft Office and multi-line phone systems. Candidates should be able to work independently, handle a fast-paced environment, and exhibit exceptional customer service and problem-solving abilities. The work schedule is Sunday through Wednesday from 7:30 am to 4:00 pm, and although this role involves minimal travel, it requires physical endurance to perform duties that may include extended periods of standing, walking, assisting guests with luggage, and other manual tasks. The starting hourly rate is $18.59, with the actual pay based on relevant experience, skills, education, and geographic location. In addition to competitive pay, the American Cancer Society offers a generous paid time off policy, medical and dental benefits, retirement plans, wellness programs, and opportunities for professional development designed to support staff growth and wellbeing. This position offers a meaningful opportunity to contribute to an organization dedicated to making a profound impact on cancer prevention and care while developing valuable experience in hospitality and customer service within a respected nonprofit setting.

• High school diploma or equivalent
• minimum 1 year of customer service experience
• strong communication and interpersonal skills
• ability to work independently and multitask
• proficiency in Microsoft Office and multi-line phone systems
• excellent customer service and problem-solving skills
• ability to work flexible hours including evenings and weekends
• minimal travel required
• physical ability to stand and walk for extended periods
• ability to lift and move luggage and packages
• manual dexterity for guest assistance tasks
• capability to manage fast-paced work environment demands