Concierge | Avera Heart Hospital - Apply Now!

Avera Heart Hospital, located in Sioux Falls, South Dakota, is a renowned healthcare institution dedicated to providing exceptional cardiac care and patient services. As part of Avera Health, a larger network committed to health and healing, Avera Heart Hospital stands out as a facility that not only delivers cutting-edge medical treatment but also prioritizes the holistic well-being of its patients and families. With over 650 employees, the hospital is recognized for its high standards of care and has earned the distinguished double 5-star rating from the Centers for Medicare and Medicaid Services (CMS) among 4,000 hospitals nationwide. This exceptional achievement highlights the hospital’s commitment to quality, safety, and positive patient outcomes, making it a leader in cardiovascular health services. Joining Avera Heart Hospital means becoming part of a dedicated family, where teamwork, compassion, and innovative care are at the forefront. The Concierge position at Avera Heart Hospital plays a vital role in enhancing the patient and visitor experience from the moment they arrive. This role is geared towards individuals with strong interpersonal skills who enjoy providing a welcoming atmosphere and collaborative work environment. As the first point of contact, the Concierge is responsible for greeting patients, family members, and visitors with warmth and professionalism, ensuring that each individual feels comfortable and supported during their time at the hospital. The role also involves escorting patients to appropriate areas within the facility, facilitating smooth transitions and minimizing any confusion or inconvenience. Beyond these greeting and escorting duties, the Concierge assists with clerical responsibilities as needed, including managing guest check-in and check-out processes at the Prairie Heart Guest House, a facility dedicated to accommodating patients’ families and guests. This position requires a flexible schedule to cover all shifts, including weekends, evenings, and holidays, reflecting the hospital’s commitment to comprehensive and continuous patient support. The Concierge collaborates closely with various hospital departments to address patients’ needs efficiently and ensure seamless service delivery. This PRN (pro re nata) role offers a unique opportunity for those interested in healthcare support roles who value flexibility and direct interaction with patients and visitors. It is an excellent fit for individuals with previous experience in customer service or healthcare settings, although healthcare experience is preferred but not mandatory. The position demands self-motivation, excellent communication skills, and the ability to work independently while maintaining a high level of professionalism and care. In summary, Avera Heart Hospital’s Concierge position is not just a job but a chance to contribute to a distinguished healthcare team that makes a meaningful impact on patients’ lives. It offers a supportive work environment where employees are respected and empowered to provide the best possible experience for every person who walks through the hospital doors. This position is ideal for compassionate, adaptable, and reliable candidates seeking a flexible work schedule and the opportunity to make a difference in a dynamic, highly rated hospital setting.

• High school graduate or equivalent
• One year experience in related field
• Healthcare experience preferred
• Flexible schedule availability
• Strong communication skills