Concierge - Apply Now!

LakeHouse Senior Living is a respected member of the Discovery Senior Living family, which operates care- and lifestyle-focused senior living communities across the states of Indiana, Illinois, Wisconsin, Pennsylvania, Ohio, and Michigan. The company is dedicated to providing high-quality living experiences for seniors, emphasizing compassionate care, community, and respect. LakeHouse Senior Living prides itself on creating vibrant communities where residents can thrive in a supportive, engaging environment tailored to their individual needs. The focus on excellence permeates every facet of the organization, supported by foundational principles referred to as 'Pillars of Excellence.' These pillars guide their approach to resident care, employee engagement, and overall community management. With thousands of team members, LakeHouse Senior Living has built a welcoming and positive workplace culture, ensuring employees feel valued and empowered to contribute to the well-being of residents. The role at LakeHouse Senior Living involves serving as the welcoming presence at the community by greeting residents, guests, and employees, managing internal and external communications, and supporting daily operational activities that contribute to a smooth and organized environment. This position emphasizes customer service, administrative support, and organizational skills. The individual in this role handles telephone answering and message-taking duties, ensuring accurate communication between parties. They assist residents and visitors by providing directions, answering general inquiries, and coordinating appointments such as hairdresser visits or transportation services. Additionally, the role involves managing critical documentation, including resident phone lists, move-in and move-out registers, and meal ticket preparations, all vital to the day-to-day functioning of the community. Beyond these responsibilities, the position includes supporting the marketing department by collating brochures, distributing mail, and maintaining neatness and order at the front desk and entry areas. Attendance to company policies, procedures, and personnel guidelines is essential, as well as performing other assigned duties to aid the community’s operational efficiency. This role is integral to ensuring that the front desk serves not only as an information hub but also as an inviting and organized point of contact for all community interactions. The job is suited for individuals who enjoy working in a dynamic environment focused on senior care, possess strong communication skills, and are capable of multitasking with attention to detail. While the job is primarily administrative and customer service-oriented, it is crucial to the overall success of the community’s supportive atmosphere and resident satisfaction. LakeHouse Senior Living offers competitive salary packages alongside comprehensive benefits, making it an attractive employer for professionals seeking meaningful and stable employment in the senior living sector.

• High school diploma or general education degree (GED) preferred
• One to three years customer service experience and/or training
• Or equivalent combination of education and experience