Community Service Center Coordinator - Rockford, IL

YWCA Rock County is a well-established nonprofit organization committed to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all individuals. Operating within Rock County, the YWCA has a long-standing reputation for advocating social justice and providing comprehensive support services to women, families, and the community at large. As part of its mission, the YWCA delivers critical programs aimed at helping those in need, including shelter services, helplines, and community outreach programs designed to foster equitable opportunities and safer environments. The organization values diversity and inclusion, striving to create a welcoming and supportive workplace where respect and dignity are upheld for every individual irrespective of race, color, gender identity, sexual orientation, national origin, or disability status. This ethos permeates all operational and strategic efforts, positioning YWCA Rock County as a vital community resource and leader in social justice efforts. The Community Service Center Coordinator role is a pivotal position within the YWCA Rock County, serving as the primary point of contact for visitors and callers. This full-time, non-exempt position with an expected salary aligned to industry standards includes comprehensive benefits, underscoring the organization's commitment to employee well-being. Reporting directly to the Director of Donor Engagement and Grants, the coordinator is entrusted with a broad range of responsibilities that ensure smooth office operations and exceptional customer service. The role requires a warm, professional demeanor combined with cultural sensitivity to effectively engage with clients, visitors, staff, and vendors. Key functions of the Community Service Center Coordinator include managing front desk operations such as welcoming visitors, answering phone inquiries, and directing calls to appropriate staff members. The coordinator also handles essential administrative duties including mail distribution, document preparation, record keeping, and office supply management. This position entails vendor coordination, acting as liaison with janitorial, copier, IT, and building maintenance service providers to maintain a well-functioning and secure facility. Flexibility is critical, as the coordinator is cross-trained to provide backup support for the shelter office and helpline, especially during peak periods or staff absences. In this capacity, they may handle crisis calls and assist with shelter administrative tasks, ensuring continuity of service delivery across departments. The role also involves assisting with clerical support for executive, finance, and various internal teams as needed. Moreover, the Community Service Center Coordinator actively participates in staff meetings, organizational training, and events while embodying YWCA’s mission and values. Maintaining confidentiality and professionalism in all interactions is paramount, reflecting the organization's dedication to client privacy and ethical standards. This role not only supports daily operations but also contributes to YWCA’s broader goals of community impact, social equity, and organizational excellence through collaboration and effective communication.

• High school diploma or equivalent
• prior experience in administrative or customer service functions
• ability to provide professional and culturally sensitive customer service
• strong communication skills, both oral and written
• ability to manage multiple tasks and prioritize effectively
• proficiency in standard office software and data entry
• willingness to be cross-trained in shelter and helpline duties
• commitment to uphold confidentiality and ethical standards
• physical and mental ability to perform duties satisfactorily
• flexibility to support shelter office and helpline during peak times or staff absences