Cleveland,OH,USA Aviation Opening | Hiring

Hyatt Regency Cleveland at The Arcade is a distinguished hotel nestled in a historic landmark building constructed in 1890. This iconic location offers guests a unique and memorable experience with its historic charm combined with modern amenities. Situated conveniently in downtown Cleveland, the hotel provides excellent access to the vibrant East 4th Street Entertainment District and is just a short 10-minute walk from major sporting and entertainment venues. With 293 elegantly appointed rooms and 14,000 square feet of versatile meeting and event space, Hyatt Regency Cleveland at The Arcade serves as a prime destination for a wide array of guests, including business travelers, sports fans, wedding parties, and tourists seeking both comfort and culture in one of Cleveland's most notable buildings. The role of Full Time Order Taker at Hyatt Regency Cleveland at The Arcade is a vital position focused on ensuring a seamless and inviting guest experience in food and beverage services. This role involves assisting bartenders by restocking supplies, maintaining cleanliness at bar and lounge areas, and managing the room service stations efficiently. The order taker is responsible for delivering food and beverage mobile orders promptly and professionally to guest rooms, guaranteeing accuracy and presentation meet the high standards expected by Hyatt. This position also involves direct interaction with guests, including responding to calls regarding missing or additional items and facilitating mobile order placements. A key aspect of the role is to support the bar team during busy periods by bussing tables, running food to tables, and keeping the lounge environment tidy and welcoming. This ensures guests receive timely and courteous service throughout their visit. The order taker maintains equipment cleanliness and organization, such as room service trays and delivery carts, and coordinates effectively with kitchen staff and bartenders to streamline service flow. Additional duties include delivering guest amenities and restocking the hotel's lobby market shelves with alcohol products. Successful candidates will need to demonstrate a genuine passion for customer service in a fast-paced, dynamic environment. Strong verbal communication skills and the ability to engage confidently with guests are essential. Physical stamina is required as the job involves standing for extended periods, walking considerable distances, and lifting or moving items weighing up to 30 pounds. Flexibility in scheduling is necessary, including availability for evening, weekend, and holiday shifts. The ideal order taker is energetic, takes pride in their work, and fully embraces Hyatt's core values of empathy, integrity, respect, inclusion, experimentation, and wellbeing. Joining the Hyatt family means becoming part of a supportive culture that prioritizes the wellbeing and growth of its colleagues. Employees enjoy numerous perks like 12 free nights annually at Hyatt hotels worldwide after just 90 days of employment and immediate access to discounted rates for friends and family. Additional benefits include significant discounts at the hotel's restaurant and spa, comprehensive medical, dental, and vision coverage after 30 days, paid holidays, sick leave, vacation days, and access to various local and national partner discounts. Convenient transportation options and discounted parking further enhance working at this central downtown location. Hyatt is also committed to the mental wellbeing of its employees, offering free access to mindfulness tools like the Headspace app and Well-Check assessments, along with on-site gym facilities. Career development is strongly supported with frequent performance check-ins, educational assistance up to $1,000 per year, extensive learning resources, and ample opportunities for promotion within Hyatt’s vast US network of over 700 hotels and resorts. This role is perfect for individuals seeking a rewarding career in hospitality where delivering outstanding guest service is both a priority and a passion. If you thrive in an energetic, customer-focused environment and embrace a mindset centered on professionalism, respect, and continuous improvement, becoming a Full Time Order Taker at Hyatt Regency Cleveland at The Arcade could be the perfect next step.

• Ability to stand for long periods
• Ability to walk moderate distances
• Ability to lift, push, or pull up to 30 pounds
• High school diploma or equivalent preferred
• Willingness to engage with guests
• Reliable and punctual
• Must be able to work a flexible schedule including evenings, weekends, and holidays