Cheyenne,WY,USA Office Support Specialist I 2025-02211-Quick Hire!

The Wyoming Retirement System (WRS) is a state agency dedicated to managing retirement benefits for public employees in the state of Wyoming. As a government entity, WRS is committed to providing reliable and efficient services to its members, ensuring that retirement plans are administered accurately and in a timely manner. The agency prides itself on its professionalism, transparency, and dedication to public service, offering a supportive environment where employees can develop their careers and contribute to meaningful work. Located in Cheyenne, Wyoming, WRS offers a permanent full-time position with a competitive hourly salary ranging from $18.56 to $20.62. This role is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning it is eligible for overtime pay. The position of Office Support Specialist I at Wyoming Retirement System is crucial as it serves as the primary point of contact for members, contractors, and the public. This role encompasses front desk customer service duties and acts as an important liaison within the WRS community. The successful candidate will manage the day-to-day operations of the Front Desk Department, ensuring efficient and accurate handling of all correspondence, phone calls, walk-ins, and mail processes. Their responsibilities also extend to supporting various departments through tasks like handling mass mailings, maintaining office supply inventories, and assisting with monetary transactions such as deposits. As the main Office Assistant and face of WRS, the person in this role must exhibit excellent communication skills and a solid understanding of the agency’s policies and procedures. They will need to demonstrate strong independent judgment and multitasking capabilities to handle the wide range of inquiries and administrative tasks that arise daily. In addition to customer service, the role involves detailed data entry, record maintenance, and a high level of accuracy when managing member account changes and monetary receipts. This position supports the entire Wyoming Retirement System by ensuring that front desk operations run smoothly and that all customer interactions are handled professionally and promptly. The Office Support Specialist I plays a key part in fostering a welcoming and efficient environment that reflects the agency’s commitment to service excellence. Candidates with prior experience in front desk or receptionist roles will find their skills highly valued in this job. Familiarity with administrative and clerical procedures, knowledge of proper phone etiquette, and proficiency in Microsoft Excel, Word, and Google Suite applications are all important for success. Overall, this is an excellent opportunity for someone looking to build a career in public administration or office management within a respected state agency. The Wyoming Retirement System offers a supportive work culture with opportunities for growth and development in a stable and rewarding environment.

• Associate's degree
• 0-1 year of progressive work experience
• Ability to handle front desk and customer service duties
• Strong communication skills
• Ability to work independently and multitask
• Competence in using office software including Microsoft Office and Google Suite
• Accuracy in data entry and record maintenance
• Willingness to manage mail and monetary transactions
• Ability to handle confidential information appropriately