Charlotte,NC,USA Patient Ambassador-Cmc1st Shift with $19-$29/hr Pay

Advocate Health is a leading nonprofit, integrated health system recognized nationally for clinical innovation, exceptional health outcomes, and patient-focused care. Formed through the merger of Advocate Aurora Health and Atrium Health, this organization operates under multiple well-known names including Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin. Headquartered in Charlotte, North Carolina, Advocate Health is one of the largest health systems in the United States, serving nearly 6 million patients annually. With a workforce of approximately 155,000 teammates spread across 69 hospitals and more than 1,000 care locations, the system emphasizes research, education, and community engagement. Advocate Health conducts hundreds of clinical trials and research studies each year and partners with Wake Forest University School of Medicine as its academic hub. The organization is highly esteemed for its specialties in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal programs. Committed to equitable healthcare, Advocate Health provides significant community benefits exceeding $6 billion annually and runs one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows. The Patient Ambassador position at Advocate Health, specifically within the Environmental Services department at Carolinas Medical Center, is vital in delivering an exceptional patient experience. This full-time role requires dedicated individuals to proactively engage patients, particularly in priority units and with newly admitted patients, to ensure their comfort and satisfaction with the environmental services provided. The Ambassador will operate on a structured script and protocols developed by Aramark, focusing on daily patient rounds to set clear expectations regarding cleanliness and services. By actively addressing concerns and employing service recovery strategies, the Patient Ambassador plays a crucial role in resolving issues in real time to enhance the overall patient experience. This role involves meticulous documentation of patient interactions, with findings communicated regularly to management and collaborative teams. The Ambassador will work closely with frontline environmental services staff and nursing leadership to ensure a cohesive and responsive approach to patient care and facility upkeep. Ideal candidates are those who possess excellent communication skills, a passion for patient-centered service, and the ability to collaborate effectively within a multidisciplinary team. Advocate Health values this position as an integral part of its mission to deliver compassionate, attentive, and high-quality healthcare services through the combined efforts of its clinical and support teams. The pay range for this role is from $19.45 to $29.20 per hour, reflecting the organization's commitment to competitive compensation. Benefits include a comprehensive Total Rewards package featuring health, dental, vision coverage, paid time off, retirement plans, educational assistance, and more, underscoring the organization's dedication to supporting its teammates both professionally and personally.

• High school diploma or equivalent
• ability to perform patient rounds and interact with patients in a courteous and professional manner
• strong communication skills
• ability to document and report patient interactions accurately
• willingness to follow prescribed protocols and training
• ability to collaborate with environmental services teams and nursing leadership
• availability to work full time, 40 hours per week