Baytown,TX,USA Part-time Customer Experience Concierge,Centurion

American Express is a globally recognized financial services company with a rich 175-year history of innovation, respected values, and a strong commitment to its customers, communities, and employees. At American Express, commonly known as Amex, the culture is centered around creating meaningful experiences for Card Members while fostering a supportive and collaborative workplace for its team members. This company is known for delivering premium products and services, representing a leader in the financial and travel industry. The company's workplaces are built to support holistic well-being and employee development, offering opportunities to learn new skills, grow professionally, and develop leadership capabilities, all while working in diverse and inclusive environments. This specific role is an opportunity to join American Express at one of its active customer touchpoints, the Centurion Lounge located at the IAH Airport. The Member Service Professional (MSP) position is a vital role within the American Express Centurion Lounge team. MSPs are the face of the brand to premium Card Members, delivering exceptional, personalized service in a dynamic, customer-facing environment. This role requires individuals who are passionate about exceeding customer expectations and creating memorable experiences. MSPs act as both service providers and consultants, helping Card Members access travel, card, concierge, and lifestyle services tailored to their unique needs. The position involves welcoming and assisting guests, managing their needs from arrival until their departure, and resolving any concerns with innovative solutions that enhance loyalty to the American Express brand. Furthermore, MSPs collaborate closely with food and beverage partners within the lounge to ensure seamless service delivery. The role operates during specified lounge hours from 6:00am to 9:30pm Monday through Friday, with potential changes based on business needs. Compensation for this position ranges from $25.50 to $26.75 per hour, plus bonuses and benefits. American Express supports its employees with competitive salaries, comprehensive benefits including medical, dental, vision, life insurance, disability, financial coaching, and retirement savings programs with company match. Flexibility in work arrangements is prioritized, with options for hybrid, onsite, or virtual models depending on the role and business requirements. This opportunity is especially suitable for candidates who thrive in fast-paced, team-oriented environments and have excellent communication skills, resilience, and the ability to quickly adapt and make effective decisions. The American Express Member Service Professional role offers a chance to contribute to the premium guest experience, acting as brand ambassadors delivering the highest level of service to a distinguished clientele. In addition to facilitating guest access and providing expert concierge and travel consultation, MSPs help bring the Membership promise to life every day, ensuring that Card Members feel valued and receive an unmatched level of care and attention. This position is ideal for individuals seeking to join a leading company where their ideas are heard, their work impacts customers directly, and their professional growth is actively supported.

• Must be authorized to work in the United States
• Minimum of a high school diploma or equivalent
• Ability to work flexible hours including nights, weekends, and holidays
• Previous customer service experience preferably with premium customers
• Strong communication and interpersonal skills
• Proficiency with technology and internet usage
• Ability to adapt and remain resilient in a fast-paced environment
• Capable of light to moderate lifting
• Must maintain professionalism and a positive attitude in all interactions
• Ability to collaborate effectively within a team
• Ability to make quick decisions under pressure