Assistant Service Manager - Santa Fe, NM

Texas Roadhouse is a renowned American casual dining restaurant chain famous for its legendary food, particularly its hand-cut steaks, fresh-baked bread, and a wide variety of mouth-watering dishes, combined with a vibrant and fun atmosphere. Founded in 1993, the company prides itself on a people-first culture that prioritizes employees and customers alike, creating a warm environment where legendary service is the standard. The brand’s mission is to deliver not just quality food but a whole experience that keeps guests coming back and employees thriving within a community-oriented workplace. As a restaurant company specializing in steaks and classic American fare, Texas Roadhouse has grown extensively and operates hundreds of locations across the United States and internationally. The company emphasizes preparing its team members for future leadership roles by investing in their growth and providing formal training along with career advancement opportunities. Employees are encouraged to be passionate about their work while having fun and embodying core values such as passion, integrity, partnership, and fun with purpose. Texas Roadhouse is currently seeking an Assistant Service Manager to join their team. This role supports the Service Manager in overseeing daily Front of House operations, ensuring that legendary food and service are delivered consistently. The Assistant Service Manager plays a crucial role in maintaining high standards of customer service, training and developing staff, managing workflow during peak business hours, and ensuring compliance with employment and safety policies. This position is as much about leadership and team development as it is about hands-on involvement in daily restaurant activities. In this role, you will have responsibilities including supervising service standards, ensuring all side work is completed and approved, overseeing training programs, and actively participating in daily restaurant operations during busy periods. The Assistant Service Manager will also ensure full table visitation to collect customer feedback for continuous improvement and assist in developing strategies to enhance customer experience and drive sales. Additionally, the role involves scheduling coordination, promotion development, compliance management of alcohol service training, and maintaining the culture that promotes Texas Roadhouse’s core values. This position offers bonus eligibility, providing financial incentives based on store performance in addition to base salary. The company culture promotes flexibility with work schedules and fosters a supportive environment with friendly competitions and formal recognition programs. Texas Roadhouse values not only the quality of its food but also the quality of relationships within its team and customers. Employees benefit from a comprehensive total rewards package that begins after just 30 days of employment and eligibility, including access to industry-leading medical and dental insurance plans, paid time off such as vacation, parental leave, maternity leave, adoption assistance, short- and long-term disability, and various insurance options. The company also supports employee education with tuition reimbursement, offers a robust 401(k) plan, profit-sharing programs, and stock unit programs. Community involvement and annual bonuses further highlight the company’s commitment to both employees and social responsibility. Texas Roadhouse is an equal opportunity employer dedicated to providing an inclusive workplace free of discrimination. They welcome applicants from all backgrounds and emphasize a commitment to diversity, equity, and inclusion in their hiring practices. If you are passionate about delivering legendary food and service while growing your career in a dynamic, enjoyable restaurant atmosphere, the Assistant Service Manager position at Texas Roadhouse is an excellent opportunity to consider.

• High school diploma or equivalent
• Previous experience in a supervisory or management role in the restaurant industry
• Strong communication and interpersonal skills
• Ability to lead and motivate a team
• Knowledge of health and safety regulations
• Experience with scheduling and staff training
• Willingness to work flexible hours including nights, weekends, and holidays
• Ability to handle stressful situations calmly
• Commitment to maintaining a positive work environment
• Valid work authorization