Assistant Manager - Inflight Administration - Quick Hire!

United Airlines is one of the leading global airlines, renowned for its commitment to connecting people and uniting the world through safe, reliable, and world-class air travel. As a major player in the aviation industry, United Airlines operates hundreds of destinations globally, serving millions of customers annually while employing tens of thousands of individuals across various locations. The company prides itself on cultivating a diverse and inclusive workforce that reflects the communities it serves. United Airlines is currently experiencing significant growth and is poised to hire tens of thousands of new employees across all departments in the coming years. The airline offers an attractive career path with competitive benefits designed to enhance the wellbeing and happiness of its employees. Benefits such as parental leave, 401k retirement plans, and special privileges including space-available travel for employees make United Airlines a remarkable workplace. Additionally, United proactively supports employee-run Business Resource Group communities that promote inclusiveness and professional growth. The role of Assistant Manager of Inflight Administration is an essential position within United Airlines’ Inflight Services team. Inflight Services is dedicated to ensuring the highest standards of safety and customer service for passengers traveling with United. This team includes individuals committed to operational leadership, flight crew planning, safety, and service procedures that support the airline’s mission to become the best airline in aviation history. As Assistant Manager of Inflight Administration, the incumbent will play a pivotal role in managing and enhancing the efficiency of the Flight Attendant Support Team (FAST). This position acts as the principal liaison with the offshore service center team, which provides critical assistance and support to United’s Flight Attendants. The Assistant Manager will be a subject matter expert on FAST business operations, tasked with maintaining up-to-date operating procedures that ensure smooth and effective service delivery. Responsibilities extend beyond administrative oversight to include coaching and mentoring junior FAST team members, fostering a collaborative and knowledgeable work environment. The role involves managing offshore vendor relationships, including onboarding new agents, overseeing training programs, and tracking performance metrics against set goals for operational excellence and quality assurance. The Assistant Manager will lead large-scale projects and investigations, driving initiatives that improve processes and solve complex challenges. This leadership position demands a deep understanding of FAST policies, United Airlines standards, and the contractual agreements negotiated with the Association of Flight Attendants (AFA). The Assistant Manager’s expertise will be instrumental in managing escalations, policy adjustments, and ensuring compliance with all operational protocols. United Airlines places high importance on diversity and encourages candidates with different perspectives and experiences to apply, underscoring its dedication to creating an inclusive workplace that values new ideas and innovation. This career opportunity at United Airlines is ideal for professionals who are passionate about aviation, customer service, and leadership within a dynamic and fast-paced industry.

• High school diploma or equivalent experience
• 2 to 3 years' previous inflight experience or equivalent work experience
• 2 to 3 years' experience influencing a team or vendor with strong inflight knowledge of processes and procedures
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview
• Reliable punctual attendance