Assistant General Manager - Brockton, MA

Urban Air Adventure Parks is a leading indoor adventure park operator headquartered in Dallas, Texas. Recognized as the pioneer in the indoor adventure park concept, Urban Air has established itself as the largest operator in the world within the location-based entertainment industry. The company is dedicated to providing family-friendly entertainment options that combine fun, adventure, and physical activity in a safe and exciting environment. With a commitment to creating memorable experiences, Urban Air focuses on helping children and families enjoy a wide range of attractions and challenges that inspire them to aim higher and achieve goals they once thought were unreachable. Urban Air Brockton, one of the company’s locations, operates under this mission to deliver exceptional customer experiences while maintaining a vibrant, positive culture known as "Activating Awesome." As an equal opportunity employer, Urban Air Brockton seeks motivated individuals who share the company’s values and are passionate about contributing to a thriving team-oriented atmosphere. The role of Assistant General Manager at Urban Air Brockton is a vital leadership position responsible for overseeing operational execution and strategic initiatives that align with the company’s business objectives. This position requires a dynamic leader who can cultivate a motivated, high-performing team that consistently delivers outstanding customer service and adheres to the brand’s operating standards and philosophies. An Assistant General Manager will play a key role in the day-to-day management of the facility, including oversight of entertainment, food and beverage services, attractions, and property inspections. The role involves creating staffing schedules, ensuring appropriate coverage, coaching and developing staff, and maintaining a safe, clean, and secure environment for both guests and employees. Staffing responsibilities include assisting with hiring, retention, training, and discipline, all while fostering a team environment focused on achieving excellence. This leadership position also requires financial management skills, including controlling expenses and assisting with inventory management to maximize profitability without compromising customer satisfaction. The ideal candidate will demonstrate adaptability, strong communication skills, and a commitment to professional conduct and grooming standards. They will serve as a brand ambassador and culture champion, driving employee recognition programs and encouraging staff development through leadership training opportunities. The Assistant General Manager must be ready to work in a fast-paced, dynamic environment that demands the ability to perform under pressure and adapt quickly to changing conditions. This role requires working weekends, evenings, and holidays as needed to support operational needs. CPR/First Aid certification is preferred but not mandatory. The candidate should also be prepared to meet physical demands such as standing for extended periods, lifting moderately heavy items, and working in a noisy environment. Working at Urban Air Adventure Parks means joining a company dedicated to meaningful experiences and employee growth. The Assistant General Manager role offers the opportunity to be a part of a fun, energetic workplace that values diversity, teamwork, and continuous improvement. If you are an experienced hospitality professional with strong leadership qualities and a passion for creating exceptional guest experiences, this position at Urban Air Brockton could be the perfect fit.

• Work days, nights, and/or weekends as required
• Work in noisy, fast-paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Read and write handwritten notes
• Lift and carry up to 30 pounds
• Must have regular and predictable attendance