Assistant General Manager

Our hiring establishment is a renowned full-service hotel known for providing exceptional hospitality experiences through its comprehensive range of guest services including room operations, food and beverage, and customer relations. The hotel is committed to excellence, blending luxury with comfort to meet the needs of both leisure and business travelers. It strives to maintain high standards of service, driven by a team of dedicated professionals who work collaboratively within a vibrant and supportive environment. Recognized in the hospitality industry for its quality service, the hotel operates under strict compliance with all federal, state, and local laws and regulations, emphasizing safety, sanitation, and customer satisfaction. The hotel's operational philosophy includes strategic planning, meticulous budgeting, and innovative marketing to achieve financial goals and enhance guest experiences. The position offered is a management role focused on the dual responsibilities of overseeing the food and beverage operations and room operations of the hotel. This role plays a critical part in the day-to-day and strategic operations, ensuring exceptional quality service while achieving or surpassing financial objectives. It demands a strong commitment to leadership, human resource management, budget development, and the enforcement of company policies and safety regulations. The role also requires active involvement in the recruitment, training, development, and motivation of a large team, potentially overseeing up to 500 employees, thereby significantly contributing to the workplace culture and productivity. As the manager responsible for two major functions of the hotel, the successful candidate will engage in comprehensive operational management including the development and implementation of budgets, marketing plans, forecasts, and policies. This position requires constant collaboration with human resources, security, maintenance, and other departments to ensure compliance with standards and regulations that guarantee customer satisfaction and safety. Critical responsibilities include resolving customer complaints, managing emergency procedures, promoting accident prevention, and maintaining the maintenance and sanitation standards of the property both front and back of house. Acting as the general manager in their absence also underscores the leadership demanded by this position. The ideal candidate must demonstrate advanced knowledge of hospitality and business management, and the ability to analyze complex activities to refine practices or create new approaches, along with superb communication and negotiation skills for interaction with stakeholders at all levels. This full-time managerial role requires flexibility with work hours, typically spanning 40 to 50 hours per week over a regular five-day period, with the possibility of variations in scheduling based on operational needs. Travel may be required for training, meetings, and conferences to stay updated on industry standards and maintain organizational growth. This role offers an exciting career opportunity for driven professionals committed to excellence in hospitality management, seeking to leverage their experience to lead a large functional team in a dynamic hotel environment.

• Bachelor’s degree or equivalent education
• five to ten years of experience in a related position
• strong leadership and personnel management skills
• knowledge of hospitality industry standards
• ability to develop and manage budgets and business plans
• excellent communication skills
• ability to work flexible hours including some travel
• compliance with federal, state, and local regulations
• ability to oversee safety programs and emergency procedures