Apply Today:Airline in Seattle,WA,USA | Hiring

Swissport is a global leader in aviation services, providing essential Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Renowned for its comprehensive and consistent tailor-made solutions, Swissport supports the aviation industry worldwide to enhance the passenger experience at every touchpoint. With an extensive network that spans across numerous airports globally, Swissport has built a reputation for reliability, excellence, and dedication to customer service. The company operates under the core values of Show You Care, Do the Right Things, and Win as a Team, which drive its commitment to quality and teamwork. Swissport places great importance on its people, believing that their skills and dedication differentiate the company in a highly competitive environment. By fostering a diverse and inclusive workplace, Swissport encourages continuous improvement and personal development for all employees. The role of Passenger Service Agent at Swissport is a pivotal position within the customer service domain of the aviation industry. This role offers a unique opportunity to be part of a fast-paced environment where exceptional service to passengers is paramount. The Passenger Service Agent is responsible for delivering a broad range of services including reservations, ticketing, baggage processing, check-in at the terminal or gate, operation of the jet way, and greeting arriving passengers. This role extends to handling VIPs and passengers requiring special assistance, ensuring their journey is smooth and comfortable. The agent also addresses customer complaints and undertakes other assigned duties, making this position vital to maintaining Swissport's high service standards. The Passenger Service Agent is expected to maintain a professional, courteous, and helpful demeanor at all times, reflecting Swissport's commitment to customer satisfaction. The position requires effective communication skills to assist passengers in multiple languages, if possible, and the ability to manage diverse situations such as flight disruptions, rescheduling, and baggage issues. Agents must be detail-oriented, numerate, and able to operate various equipment including jet ways and carrier-specific reservation and ticketing software. A high school diploma or GED is required, along with a strong command of the English language, and experience in customer service. This role demands flexibility to work under varying weather conditions and the ability to adhere to stringent security protocols set by federal, state, and airport authorities. Swissport offers a competitive wage of $21.50 per hour for this role and the opportunity to work in multiple locations across the globe, embracing the vibrant and dynamic culture of the aviation industry. Working as a Passenger Service Agent provides invaluable exposure to the airline sector, fostering skills in customer interaction, problem solving, and operational procedures within airport environments. This role is ideal for individuals passionate about aviation and customer service, who thrive in team-oriented and challenging settings. At Swissport, you will join a global team that values integrity, collaboration, and excellence, contributing to a better travel experience for millions of passengers worldwide.

• High school diploma or GED equivalent
• Good command of the English language both verbal and written
• Relevant work experience in customer service
• Excellent communication skills in country specific language
• Ability to work independently
• Attentive to detail
• Ability to follow processes and procedures
• Must be able to type and learn airline specific computer reservation/ticketing software
• Willingness to work in inclement weather