Apply Now:Customer Service Representative-Tallahassee,FL in

Million Air is a premier aviation services provider known for delivering exceptional service to private jets, military, and commercial aircraft. With a dedication to excellence, Million Air has established itself as a leader in the aviation industry by providing comprehensive ground services, concierge assistance, and a welcoming environment to all clients and crew members. The company prides itself on its motto "We are Ladies and Gentlemen, serving Ladies and Gentlemen," which embodies their commitment to professionalism, respect, and an extraordinary customer experience. Operating in a fast-paced and dynamic environment, Million Air fosters a culture where employee contributions are valued and their passion for aviation shines through every interaction. They provide a complete benefits package including medical, dental, vision, and paid time off alongside competitive pay to ensure a rewarding employment experience. The Customer Service Representative at Million Air plays a crucial role in daily operations, serving as a frontline ambassador who delivers elite customer service to both crew and passengers. This role demands a proactive and friendly approach, offering a warm welcome and comprehensive concierge services that include making reservations and anticipating customer needs to ensure an extraordinary stay. The Customer Service Representative collaborates closely with ground personnel to guarantee that all ground services are completed efficiently and accurately, including timely invoicing for services rendered. Candidates in this position are expected to maintain a neat and organized work area, manage inventory of hospitality amenities such as snacks and beverages, and provide timely feedback regarding service issues or customer concerns. The role requires excellent communication skills, basic mathematical ability, and proficiency with computer systems including Microsoft Office and point of sale programs. Given the nature of the aviation service environment, the job operates in varying weather conditions and involves direct contact with aircraft, requiring an individual who is physically able to lift up to 25 pounds and who can navigate the facility with ease. This position reports directly to the Customer Service Manager and is a non-exempt role that involves shift work, including evenings, weekends, and scheduled company holidays. Million Air emphasizes a drug-free workplace, requiring pre-employment and random drug screenings, and expects candidates to hold a clean driving record to meet insurability standards. Although no travel is expected, employees in this role must be prepared for the physical demands and high-energy pace of the job. The company is committed to equal opportunity employment and encourages candidates from diverse backgrounds, including protected veterans and individuals with disabilities, to apply.

• High school diploma or equivalent
• customer service experience preferably in the service industry
• ability to work evenings, weekends, and holidays
• acceptable driving record
• zero tolerance drug free employer includes pre-employment and random screening
• must be able to lift 25 pounds
• must be able to operate a motor vehicle and be insurable by company insurance policy
• able to stand to greet customers and walk throughout the facility
• able to handle exposure to noise, chemicals, fumes, and machinery