American Airlines Airline Jobs in Hollywood,FL,USA | Hiring

Highgate Hotels is a distinguished real estate investment and hospitality management company renowned for its innovative approach within the hotel industry. With a commanding presence in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand its influence throughout the Caribbean and Latin America. The company is known for expertly navigating every stage of the property cycle, from initial planning and development through to recapitalization or disposition. Highgate's diverse portfolio showcases bespoke lifestyle hotel brands alongside legacy brands and independent hotels and resorts, all featuring contemporary amenities and cutting-edge digital strategies. Utilizing advanced revenue management tools to forecast market dynamics accurately, Highgate continually drives superior financial performance and maximizes asset value. The leadership team, composed of some of the most seasoned professionals in hotel management, has earned a reputation for being a trusted partner to prominent ownership groups and major hotel brands alike. Highgate’s corporate presence spans multiple major cities including New York, Chicago, Dallas, London, Miami, and Seattle, reflecting its commitment to excellence across the industry. The role of Assistant Front Office Manager is situated within the Goodtime Hotel, a recently developed mixed-use property designed by Morris Adjmi and Ken Fulk, located in the bustling heart of Miami Beach. This project offers over 45,000 square feet of high-visibility ground floor and retail opportunities, making it a landmark destination on Washington Avenue and nearby streets. As the Assistant Front Office Manager, you will play an essential role in ensuring the smooth operation of the Front Office, delivering attentive, courteous, and efficient service to guests from arrival through their entire stay. The position focuses on maximizing room revenue and occupancy by applying professional customer service, meticulous operational oversight, and effective revenue strategies. Key responsibilities include collaborating closely with Sales and Reservations to fulfill special requests for groups and VIP guests, assisting in daily guest reception, and responding to social media feedback to enhance guest experience. You will be expected to maintain a professional appearance and demeanor at all times, exhibit excellent communication skills, and foster teamwork throughout the department. The role involves training and supervising front office staff, including hiring responsibilities, and ensuring all guest profiles and reservations are maintained accurately with attention to special requests and amenities. Financial aspects such as maintaining the house bank, daily receipts, and deposits require attention to detail and basic financial acumen. Providing exceptional guest service, anticipating guest needs proactively, resolving complaints efficiently, and promoting hotel facilities and local attractions are integral to this role. The Assistant Front Office Manager must be capable of supervising shifts, managing emergency procedures, updating internal communication logs, and participating in all mandatory meetings and training sessions. This position demands a warm, friendly, and professional approach in a fast-paced environment and requires flexibility with scheduling, including overnight shifts. The ideal candidate will thrive in a dynamic hospitality setting where guest satisfaction and operational excellence are paramount. This full-time position offers an opportunity to contribute to a leading hospitality company in one of Miami’s most iconic hotel locations.

• must be able to work long hours sometimes
• two overnight shifts with this position
• light work exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently
• must maintain regular attendance
• maintain nametags as part of appearance standards
• maintain effective communication with all levels of employees and guests
• must be proactive and guest centric
• must be able to supervise shifts when needed
• must attend all mandatory meetings and training classes
• comply with safety and operational regulations
• ability to identify problem areas and assist in implementing solutions
• able to manage and understand financial data and daily receipts
• must effectively resolve guest complaints
• must be able to multitask and handle complex information