Albany,NY,USA,NY:Area Operations Specialist-$56000 To $70000 Per YEAR

The United Service Organizations (USO) is a renowned nonprofit organization with a global mission to strengthen America's military service members by keeping them connected to family, home, and country throughout their service to the nation. With decades of dedicated service since its founding in 1941, the USO has established itself as a vital morale booster for troops around the world. The organization operates through a vast network of centers and mobile programs that provide entertainment, support, and resources directly to military personnel and their families, ensuring they feel valued and connected no matter where they are stationed. The USO is widely recognized not only for its impactful mission but also for its exceptional work environment. Notably, the organization has been certified as a Great Place to Work for 2023-2024, with a remarkable 93 percent of employees expressing pride in being part of the team and 88 percent feeling that their work holds special meaning beyond just a job. The USO champions inclusivity and fairness, with high employee satisfaction metrics relating to workplace equality and team welcome. Those who join the USO embrace a work culture that balances passion for the mission with a sense of enjoyment and camaraderie. The Area Operations Specialist position is a vital role within the USO that focuses on ensuring the effective delivery of programs and services across multiple USO centers and outreach sites within a designated geographic area. This fully remote position requires the candidate to reside within 90 minutes of Albany, NY, and involves approximately 40 percent travel within New York State. The role offers a competitive salary range of $56,000 to $70,000, reflecting the important responsibilities involved. As an Area Operations Specialist, individuals will engage in planning, executing, and evaluating a variety of programs, activities, and events that provide valuable support and entertainment to military personnel and their families. The role demands a proactive approach to analyzing current program offerings, recommending enhancements, and implementing necessary changes to boost effectiveness and outreach. In addition to program delivery, the specialist will be responsible for maintaining key operational documentation such as standard operating procedures and program kits to ensure consistency and quality across the area. Building and nurturing strategic relationships with military leadership, local businesses, and community organizations is another critical aspect of this role. These partnerships help secure financial resources and in-kind donations essential for sustaining and expanding USO operations. The specialist may also spearhead special fundraising events and develop public awareness campaigns to increase community engagement and sponsorships. Integral to the position is the coordination with media outlets across online, print, and broadcast channels to promote USO activities and secure coverage that amplifies the organization's visibility and mission. Budget oversight responsibilities include monitoring program-related expenditures and assisting with budget creation and reporting to ensure fiscal accountability and resource optimization. Serving as a key liaison among internal USO teams, external vendors, and donors, the Area Operations Specialist will facilitate problem resolution and operational smoothness. Leadership and mentorship qualities may be called upon to guide support staff and volunteers, amplifying the impact and professionalism of the operations team. The role occasionally requires the operation of a USO or personal vehicle to fulfill program and administrative needs. The USO values candidates with high integrity, strong interpersonal skills, and an unwavering commitment to the organization’s mission. The ability to manage multiple priorities with attention to detail, exercise sound judgment in sensitive situations, and maintain confidentiality is essential. The specialist will also need to meet necessary credentialing requirements to access military installations and USO centers, including background checks and appropriate licensing. Joining the USO means becoming part of a passionate team dedicated to making a profound difference in the lives of military service members. The organization fosters an environment where employees can grow professionally while experiencing a meaningful sense of purpose and community impact. Comprehensive benefits, generous paid time off including volunteer and military leave, exceptional 401k matching, and opportunities for training and education reimbursement further underscore the USO’s commitment to supporting its employees.

• High school diploma or equivalent required
• 2+ years progressively responsible work experience in an administrative, business operations, programs, events or related role
• Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred
• Strong interpersonal, customer service and problem-solving skills
• Ability to interact with USO leadership, the general public and military audiences at a variety of levels with integrity and professionalism
• Proficiency using computers and electronics equipment
• General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects
• Ability to handle confidential information with tact and poise
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities
• Ability to quickly and easily adapt to changing organizational needs
• Ability to achieve desired results while working collaboratively in a team environment
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license
• Ability to obtain and maintain a valid United States passport and valid foreign driver’s license (in applicable locations/regions)
• Must be a strong advocate of the USO’s mission