Alaska Airlines hiring Airline near Waipahu,HI,USA | Apply Now

API (Accommodations Plus International) is the global leader in delivering innovative crew accommodation solutions for airlines and travel partners worldwide. With a robust technology platform, API transforms how businesses manage complex travel logistics, streamlining the entire crew planning and accommodation process. Positioned at the forefront of travel technology, API integrates proprietary mobile solutions and an experienced operations team to provide seamless, end-to-end support designed to enhance operational efficiency and elevate the crew layover experience. The company is committed to innovation, exceptional customer service, and leveraging technology to improve the airline industry’s travel management practices. Joining API means becoming part of a dynamic, creative, and tech-savvy organization focused on making impactful improvements in the travel and airline support sector. The Customer Support Specialist role at API is a full-time position based onsite at an airline partner’s office in Honolulu, HI. With a shift from 5:00am to 3:00pm Sunday through Wednesday, this role demands a flexible schedule, including potential weekend and holiday shifts. The specialist will serve as the primary liaison between API and the airline partner, providing hands-on support, guidance, and training necessary to meet client needs effectively. The core responsibilities involve processing hotel and ground transportation reservations, negotiating with vendors to ensure the best possible outcomes for both the client and API, and managing client relationships with professionalism and courtesy. Candidates will use a comprehensive suite of communication and reservation tools, including phone, email, fax, and specialized reservation systems such as ACES, Hotel Express, and IHRS to manage requests and resolve issues promptly. The role includes adapting to dynamic airline scheduling changes, which may require extended hours or being on-call to ensure uninterrupted service. The ideal candidate will demonstrate excellent interpersonal and communication skills, possess the ability to multitask and prioritize responsibilities in a fast-paced environment, and have a detail-oriented approach coupled with strong organizational abilities. Experience with Global Distribution Systems (GDS), airline or hotel reservation systems is preferred but not mandatory. API values team members who are flexible, self-motivated, and capable of working independently while maintaining exceptional service standards. Bilingual candidates or those with a second language proficiency will find added advantages in this position. In addition to supporting operational execution, the Customer Support Specialist is responsible for escalating critical issues to management to mitigate potential disruptions that could affect client satisfaction or API’s service commitments. The position also involves periodic training and certification requirements through API’s proprietary training programs to maintain up-to-date knowledge and proficiency in systems and customer service protocols. API fosters a professional office environment with a focus on teamwork, inclusive culture, and equal opportunity employment policies. This role offers a competitive hourly wage ranging from $25.00 to $28.00, reflecting the company’s commitment to rewarding talented individuals who drive success and uphold the highest standards of customer care.

• High school diploma or equivalent
• Prior experience in airline hotel or travel industry preferred
• Customer service background is a plus
• Ability to present API positively in client-facing situations
• Availability for flexible shifts including weekends and holidays
• Ability to work overtime when required
• Strong computer literacy including basic office software
• Good communication and negotiation skills
• Ability to remain calm and professional during conflict resolution