Airport Customer Service Supervisor (United) - BDL

Unifi is a dynamic company specializing in comprehensive customer service operations within the transportation and travel industry. Known for its commitment to excellence, Unifi provides essential staffing and operational support services, primarily at airports, ensuring smooth, safe, and efficient interactions for travelers and airline partners. The company has established itself as a leader in customer service by fostering a culture that values teamwork, safety, and professionalism. It continuously invests in training and development to equip its employees with the skills necessary to meet high standards of service and safety compliance, including adherence to OSHA, TSA, DOT, and FAA regulations. Unifi is dedicated to creating a positive work environment that emphasizes respect, equal employment opportunity, and employee well-being, making it an employer of choice in the customer service sector. The role of Customer Service Supervisor at Unifi is a pivotal position responsible for overseeing and coordinating the activities of customer service staff during assigned shifts at airport locations. This position demands a highly motivated and approachable individual who excels in customer interaction and team leadership. The supervisor plays a critical role in ensuring that daily operations are executed safely, efficiently, and with the highest level of customer satisfaction. Being the first line of defense, the supervisor ensures that all interactions are handled professionally, meeting the diverse needs of passengers, including those requiring special assistance such as unaccompanied minors, VIPs, and wheelchair users. In this supervisory capacity, you will manage shift schedules, coordinate employee training, assign workstations, and oversee break times and overtime to optimize workforce effectiveness. Your leadership will extend to promoting company policies, enforcing safety procedures, and addressing employee relations issues promptly and fairly. Communication with management is essential to resolve any operational challenges or employee concerns that may arise. The role also requires hands-on involvement in assisting passengers during arrival and check-in processes, handling ticketing, boarding, baggage, and reservation inquiries, as well as resolving complaints. Flexible scheduling, including nights, weekends, holidays, and overtime, is necessary due to the round-the-clock nature of airport operations. This position requires passing a pre-employment drug screen, background checks, and airport authority security training to ensure a secure working environment. Candidates must demonstrate excellent customer service skills, a strong work ethic, and the ability to work collaboratively in a team-oriented atmosphere. Leadership qualities are essential to foster a passionate, efficient, and productive workforce. Physical demands include the ability to lift and carry heavy items regularly, work in various weather conditions, and maintain alertness in potentially hazardous environments. This is an excellent opportunity for individuals who thrive in a fast-paced, customer-focused setting and aspire to take on supervisory responsibilities within a respected company dedicated to service excellence and safety.

• Valid driver’s license
• ability to pass pre-employment drug screen
• ability to pass up to a 10-year background check
• must be at least 18 years of age
• authorization to work in the United States as defined by the Immigration Reform Act of 1986
• completion of SIDA training for airport authority identification security
• flexibility to work nights, weekends, holidays, and overtime
• physical ability to lift/carry/push/pull up to 70 pounds regularly and 40-50 pounds repetitively
• ability to walk, climb, bend, kneel, crawl, and stoop frequently
• ability to work in cramped or high places
• ability to carry heavy items up and down jetway stairs