Airport Curbside Concierge Check-in Agent - Apply Now!

Bags is a pioneering artificial intelligence company based in Metropolis, specializing in leveraging computer vision technology to create seamless, checkout-free parking experiences. The company’s innovative approach eliminates the traditional hassle associated with parking, such as dealing with tickets, machines, applications, or credit cards. Instead, their system allows customers to simply drive in and drive out, providing a smooth and efficient parking process. Bags operates the largest parking network in America, employing over 23,000 professionals across more than 4,000 locations in North America and Europe. This extensive reach positions Bags as a leader in mobility solutions that directly impact everyday life by saving valuable time and enhancing convenience for millions of users. At Bags, the commitment to reinventing parking is not only about transforming this vital service but also about paving the way for future checkout-free experiences in various other everyday contexts. The company envisions a world where people can enjoy living, working, and playing without delays caused by lengthy transactions. Their technology is at the forefront of making daily experiences remarkable by reclaiming time for their customers. The role of a Curbside Concierge - Airline Check-in Agent at Bags is instrumental in delivering superior customer service at busy airport curbside locations. The primary responsibility of the Concierge is to efficiently and securely handle passenger luggage in alignment with Transportation Security Administration (TSA) standards. This position is critical in supporting airline operations by facilitating smooth check-ins, issuing boarding passes, tagging luggage correctly, and providing passengers with relevant information regarding flight details, locations, and directions. The Curbside Concierge acts as the frontline ambassador for the airline and Bags, ensuring every passenger’s needs are met with professionalism and care. This role demands a high level of interaction with guests in a fast-paced, high-volume environment, requiring excellent verbal and written communication skills, a friendly demeanor, and the ability to manage payments and data entry effectively. The candidate must be comfortable working outdoors in various weather conditions as this role is fully outdoors. Physical endurance is necessary as the job requires standing for up to eight hours, lifting luggage up to 70 pounds, and maneuvering luggage cages weighing up to 100 pounds. The Curbside Concierge must comply with safety, security, HAZMAT, and dangerous goods protocols, reinforced by annual training provided by both Bags and airline partners. Maintaining a professional appearance and courteous conduct is essential, as is managing multiple facets of customer service including handling credit card transactions, answering inquiries, organizing the concierge desk, and securing passenger luggage post-check-in. Bags expects all employees to embody the company’s values through a positive and professional attitude at all times. Employees must adhere to company dress codes, grooming standards, and personal hygiene policies, which emphasize a clean and business-appropriate appearance with specific regulations concerning facial hair, tattoos, and uniform maintenance. This position requires successful completion of pre-employment screenings, including criminal background checks and drug tests. Additionally, candidates must be eligible to work in the United States and willing to work early morning shifts as part of the rotation. The role offers a unique opportunity for individuals interested in guest services, airline operations, and contributing to a transformative transportation company. By joining Bags, employees become part of a forward-thinking organization with a strong commitment to equal employment opportunity and a vibrant, diverse workforce.

• Follow company appearance guidelines
• ability to lift up to 70 lbs
• must be able to push luggage cages both empty and full
• able to work outdoors 100% of the time in all weather conditions including rain, humidity, and allergy-related issues
• able to handle continuous noise including vehicle horns and large group noise
• able to stand for up to 8 hours at a time
• regularly lift, carry, reach, push, and pull up to 75 lbs
• occasionally bend, squat, and kneel
• able to walk 50% of the time
• clean shaven unless fully-grown beard, mustache, or goatee
• no visible tattoos or body piercings unless covered by uniform
• clean and well-maintained uniform must be worn on shift