Airline(Full-time)-New York,NY,USA at Jetblue | Hiring

The Ritz-Carlton New York Central Park is a prestigious luxury hotel located at 50 Central Park South, in the heart of New York City. Renowned for providing exceptional hospitality and world-class service, the hotel is part of the globally recognized Ritz-Carlton brand under Marriott International, a leader in the luxury hotel industry. The Ritz-Carlton New York Central Park offers its guests an unforgettable experience by setting the standard for luxury accommodations and care. With its prime location overlooking Central Park and offering easy access to New York City's cultural landmarks, the hotel attracts discerning travelers from around the world seeking elegance, comfort, and personalized service. This full-time management position is integral to maintaining and elevating the reputation of The Ritz-Carlton New York Central Park. As the Assistant Front Office Manager, you will assist the Front Office Manager in overseeing key front office functions and managing staff on a daily basis. The role encompasses leadership and supervision of several essential guest service departments, including the Bell/Door Staff, Switchboard, Guest Services, and Front Desk. Your responsibilities will include ensuring an efficient check-in and check-out process, fostering guest and employee satisfaction, and optimizing the financial performance of the front office department. This position is not only about operational oversight but also about creating memorable guest experiences through the delivery of the brand's "Gold Standards," such as the Employee Promise, Credo, and Service Values. The position offers a competitive hourly pay range of $33.65 to $44.23 and includes eligibility for a bonus program. Marriott provides a comprehensive benefits package that includes healthcare coverage, a 401(k) plan with company match, employee stock purchase plan, paid time off including sick leave, life and group disability insurance, travel discounts, adoption assistance, paid parental leave, and various wellness and financial benefits. These offerings demonstrate Marriott's commitment to supporting its workforce both professionally and personally. In this role, you will be a pivotal part of a team that cultivates a culture of integrity, respect, and collaboration. Your leadership will inspire employee recognition and engagement across all shifts, and you will be expected to perform duties in the absence of the Front Office Manager when needed. You will also play a key role in setting and tracking departmental goals, handling customer concerns effectively, and continuously improving service quality based on guest feedback. The Ritz-Carlton is committed to equal employment opportunities and embraces diversity as a core strength. The company prides itself on fostering an inclusive environment where associates from varied backgrounds feel welcome and supported. Working at The Ritz-Carlton means joining a global team dedicated to delivering excellence and creating enduring memories for guests. Here, you will have the opportunity to do your best work, begin your purpose, belong to an amazing team, and become the best version of yourself.

• High school diploma or GED
• 2 years experience in guest services or front desk operations
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
• Excellent communication skills
• Strong leadership abilities
• Ability to handle guest complaints and resolve issues
• Willingness to work full-time
• Ability to work in New York City location