Airline Services Customer Service Ticket Agent I - PT - 4a-6a Start Time

Lehigh Valley Airline Services is a reputable provider specializing in airline ground handling services, catering specifically to various aspects of airline operations. The company is dedicated to delivering high-quality customer service and operational efficiency through its skilled and professional team members. Serving the aviation industry, Lehigh Valley Airline Services plays a critical role in ensuring smooth airport processes, including luggage handling, passenger assistance, and timely boarding procedures. Their commitment to safety, security, and customer satisfaction has established them as a preferred partner within the airline services sector. The position of Customer Service Ticket Agent at Lehigh Valley Airline Services is a dynamic and vital role responsible for managing airline reservations, assisting passengers, and supporting the boarding process. This role involves the use of computerized systems to efficiently handle booking queries, collect necessary fees, and provide accurate flight information. Customer Service Ticket Agents are expected to assist customers with luggage handling and accessibility services, including aiding those requiring wheelchairs or aisle chairs. Furthermore, they are involved in managing denied boarding scenarios by providing compensation options such as hotel, meal, and transportation vouchers where needed. In addition to direct customer interaction, this role demands strict adherence to Airline, TSA, and FAA regulations to maintain safety and security standards. Effective communication using radios and telephones is essential, as is the ability to respond swiftly and appropriately to emergency situations. Agents must be comfortable working under pressure in fast-paced environments, demonstrating problem-solving skills and the capability to prioritize tasks efficiently. The role also requires the ability to work independently and collaboratively as part of a team, exemplifying professional and proactive attitudes. Candidates are expected to possess strong interpersonal skills to build positive relationships with both internal colleagues and external customers, enhancing overall airline operational effectiveness. The environment for this role is physically demanding, requiring the ability to stand, walk, lift baggage—including heavy loads up to 99 pounds with assistance—and work in varying weather conditions. Availability to work split shifts, nights, weekends, and holidays is mandatory, reflecting the 24/7 nature of airline operations. Lehigh Valley Airline Services offers an inclusive workplace focused on employee safety, growth, and comprehensive benefits such as employee travel privileges. This position not only offers a chance to be part of an essential service team in the aviation industry but also the opportunity to develop valuable skills and advance within the company. Applicants interested in joining a proactive and customer-centered team at Lehigh Valley Airline Services will find this role rewarding and challenging with ample room for professional development.

• must be available to work split shifts, nights, weekends, and holidays when required
• must be able to respond to emergency situations as necessary
• must be able to respond to severe weather conditions
• must be able to obtain and maintain a valid driver’s license
• successfully pass new hire and random drug screenings
• pass FAA/TSA Security clearance background check
• must possess good English language skills, including speaking, spelling, punctuation, and grammar
• able to regularly sit, stand, walk, reach with hands and arms, climb, balance
• stoop, kneel and crouch or crawl
• must be able to use hands and fingers to type, handle bags, boxes, objects, or controls
• lift and/or move up to 50 pounds and occasionally lift to 99 pounds with assistance
• pull and push customers in wheelchairs up/down incline up to 250lbs
• vision abilities include close, distance, color and peripheral vision, depth perception and the ability to adjust focus
• sufficient auditory ability and able to tolerate exposure to noise levels up to 150 decibels requiring mandatory hearing protection
• employee regularly works near moving mechanical parts and able to move within work area
• able and willing to work in inclement weather, including extreme cold and warm temperatures