Airline Lounges General Manager - Quick Hire!

Sodexo Live! is a leading provider in the airport lounge segment, delivering premium service and hospitality to elite clientele across various locations. The organization is known for its dedication to providing comfortable, luxurious, and refreshing environments where travelers can relax and unwind before their flights. One of its prestigious projects includes managing exclusive lounges for renowned airlines at major airports, enhancing the travel experience through exceptional service, high-quality food and beverage offerings, and a focus on customer satisfaction. Sodexo Live! prides itself on its commitment to excellence, innovation, and guest-centric service, which continues to set it apart in the competitive hospitality industry. The company integrates hospitality solutions that combine culinary expertise, facility management, and personalized guest care, making every lounge visit memorable and enjoyable. Sodexo's approach extends beyond just providing services to creating immersive experiences that align with the expectations of premium travelers. The company fosters a culture of respect, inclusion, and professional growth, welcoming diverse talent and encouraging ideas that contribute to continuous improvement and operational success. Sodexo Live! also offers comprehensive benefits, competitive salaries, and promotes an inclusive work environment where employees feel valued and empowered to excel in their roles. The role of General Manager for the Polish Airlines Lounge at O’Hare International Airport in Chicago, IL, is a key leadership position within Sodexo Live!'s airport lounge segment. This role is critical in overseeing all aspects of daily operations for one of the company’s premium airline lounges, which caters to elite passengers who expect superior comfort, quality, and personalized service. The General Manager will be responsible for leading a multifaceted team, including food and beverage managers, supervisors, bartenders, and custodial staff, ensuring seamless service delivery and excellent guest experiences. This position requires a hands-on management style, with the manager actively engaging in daily service operations to maintain high standards of food quality, cleanliness, and customer service. The ideal candidate will bring a strong background in food and beverage management, with experience in high-end or fine dining environments, along with proven leadership and team-building skills. They will also manage the financial health of the lounge, including budgeting, cost control, and profit and loss oversight, ensuring that both client and corporate financial targets are met. Communication and relationship management with clients and customers form a core part of this role, alongside motivating and mentoring frontline employees to deliver outstanding hospitality consistently. This opportunity suits a dynamic professional who thrives in a fast-paced, customer-focused environment and is committed to exceeding expectations. Sodexo offers a competitive compensation package that reflects the candidate’s education, experience, and capabilities, alongside comprehensive benefits such as medical, dental, vision care, wellness programs, 401(k) with company match, paid time off, and tuition reimbursement. This role not only promises career growth but also the chance to contribute significantly to the delivery of world-class airport lounge services at one of the busiest airports in the United States.

• minimum education requirement - bachelor’s degree or equivalent experience
• minimum management experience - 5 years
• minimum functional experience - 5 years
• experience working in a union environment
• 2-3 years of general manager level experience in elevated or fine dining concepts
• strong leadership and communication skills
• ability to manage multiple priorities and work collaboratively
• flexibility to take on additional responsibilities
• experience with food inventory and ordering systems
• experience in financial preparation and oversight