Airline Job in Glendale,AZ,USA | Hiring

EMPACT- Suicide Prevention Center is a renowned non-profit organization that has been a pillar of support for behavioral health counseling, crisis intervention, and suicide prevention since 1987. As part of the La Frontera family, EMPACT-SPC is dedicated to delivering high-quality community services designed to assist individuals facing mental health challenges. Recognized as an industry-leading organization, EMPACT-SPC values compassion, professional integrity, and inclusivity, ensuring all clients and employees receive respectful and supportive treatment in a safe environment. The agency is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology and The Commission on Accreditation of Rehabilitation Facilities, underscoring its commitment to excellence in behavioral health care. The role of Receptionist (Outpatient Services Support Specialist) at EMPACT-SPC is a vital frontline position within the outpatient behavioral health setting. This role demands an outgoing, dependable, detail-oriented, and resourceful professional who can represent the agency with professionalism and genuine care. The successful candidate will be responsible for managing multiple responsibilities including answering a multi-line phone system, scheduling appointments, greeting clients, and performing other clerical functions essential to the smooth operation of the clinic. This role is crucial in maintaining positive client experiences and ensuring the clinic functions efficiently. Working at EMPACT-SPC requires the ability to remain calm under pressure, especially during crisis situations, and to work both independently and collaboratively within a team. The Receptionist must uphold professional conduct consistent with ethical practices and agency policies, maintaining confidentiality at all times in accordance with HIPAA regulations. This position is scheduled Monday through Thursday from 11 am to 8 pm, and Friday from 9 am to 6 pm, and involves supporting both internal team members and external clients and stakeholders. EMPACT-SPC fosters a culture that values empathy, teamwork, and continuous improvement, making it an excellent workplace for those passionate about mental health and community service.

• Must have a minimum of a high school education diploma or GED
• two years of related experience required
• excellent communication and customer service skills
• ability to multitask
• intermediate typing skills
• strong computer skills with proficiency in MS Office Suite
• strong interpersonal skills
• detail-oriented
• telephone skills and knowledge of privacy laws
• knowledge of the Health Insurance Portability and Accountability Act and maintaining confidentiality of protected health information
• must have a fingerprint clearance card or be eligible to obtain one
• if driving on agency time, valid Arizona driver’s license and appropriate liability insurance required
• staff providing support services must be at least 18 years old