Airline Job in Gary,IN,USA | Hiring
Posted on October 24, 2025
Position in Gary, IN, USA, IN
Key Information
- Hiring Organization: Hilton Garden Inn Merrillville
- Position: Guest Service Agent (Based in Gary, IN, USA)
- Based in: Gary, IN, USA, IN (our main Gary, IN, USA branch)
- Posted: Recently.
- This Gary, IN, USA-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Hilton Garden Inn Merrillville team in Gary, IN, USA, IN is growing.
- Benefit from working in Gary, IN, USA, a key hub for the a dynamic industry.
Compensation & Benefits
- Salary:
- Benefits: Eligible team members receive standard benefits.
- Impactful work with supportive local leadership.
What You'll Do
- Apply your your professional skills skills at our Gary, IN, USA location.
HHM Hotels is a well-established hospitality company dedicated to providing exceptional lodging experiences to travelers and guests. Known for its commitment to quality service and guest satisfaction, HHM Hotels manages a portfolio of properties that emphasize comfort, convenience, and personalized attention. The brand believes in fostering an environment where guests feel welcomed from the moment they arrive until the completion of their stay. Managed by HHM Hotels, the company values its employees as a core asset, adhering to principles encapsulated in the slogan "People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It." These values highlight a workplace culture that prioritizes dedication, agility, and ownership, encouraging team members to deliver outstanding service consistently.
The role of Guest Service Agent at HHM Hotels is a dynamic and integral position within the hotel’s front office team. This full-time or part-time role focuses on welcoming, registering, and servicing guests in a friendly and courteous manner following the hotel’s brand and sustainability standards. The Guest Service Agent acts as the first point of contact for guests, ensuring a seamless check-in and check-out process, managing reservations, and addressing guest inquiries and requests promptly and professionally. Responsibilities include verifying payment methods, handling billing, and responding to guest complaints with appropriate solutions or escalating issues to supervisors when necessary.
Guest Service Agents are vital in maintaining high guest satisfaction scores by delivering personalized service that anticipates guests’ needs. They may also support other areas such as assisting in the breakfast area or helping guests with luggage during busy periods, contributing to an overall positive guest experience. The role requires multitasking, strong communication skills, attention to detail, and the ability to work under pressure in a fast-paced hospitality environment.
HHM Hotels encourages career growth with a clear development path for Guest Service Agents who wish to advance to supervisory roles such as Front Desk Supervisor or Sales Coordinator, and further to Front Office Manager or Sales Manager positions. This opportunity is ideal for individuals with a passion for hospitality, excellent customer service abilities, and a commitment to upholding the company’s high standards. The company provides competitive wages along with comprehensive benefits including medical, dental, and vision insurance, paid time off, 401k match, and various employee assistance programs. The work schedule may vary, including holidays, weekends, and alternate shifts, requiring physical ability to stand, walk, and handle luggage.
Overall, the Guest Service Agent position at HHM Hotels offers a rewarding career in the hospitality industry, blending guest interaction with operational responsibilities and opportunities for professional development within a supportive company culture.
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred