ACS National Account Cargo Manager

DHL Express is recognized globally as the number one Express Delivery and Logistics Company, known for its commitment to excellence and innovation in the logistics industry. With a strong dedication to empowering its employees, DHL fosters a corporate culture centered on personal commitment to the business, colleagues, and communities worldwide. The company prides itself on providing a dynamic work environment that enables individuals to maximize their contributions and make meaningful impacts on business outcomes. Furthermore, DHL offers competitive compensation packages alongside an array of programs, services, and benefits designed to enhance the quality of life for its employees. This dedication to employee well-being helps maintain DHL's reputation as a great place to work. The National Account Cargo Manager position at DHL Express is a strategic role based in the West Coast territory, specifically within the U.S. Air Capacity Sales (ACS) cargo division of DHL Aviation. This division specializes in selling excess air network capacity to Freight Forwarders, contributing over $150 million in annual sales and playing a critical role in DHL's growth and network expansion. The National Account Cargo Manager is responsible for maintaining and expanding relationships with existing key customers while actively pursuing new business opportunities. This role requires a deep understanding of customer satisfaction drivers and the ability to collaborate effectively with internal teams to maximize sales and revenue growth. In this highly autonomous role, the National Account Cargo Manager operates with significant independence, developing solutions to complex, non-routine issues without extensive guidance. This capacity to make informed decisions amidst uncertainty is essential given the dynamic nature of network capacity changes. The role demands extensive industry knowledge, especially in air cargo sales, coupled with the ability to lead significant projects and programs that impact the department and broader business unit. With responsibilities spanning from strategic account management to pioneering business development efforts, the position offers substantial opportunities for professional growth and impact. The National Account Cargo Manager manages relationships across various types of accounts including Freight Forwarders, Airlines, and Indirect Air Carriers (IACs). Key activities include identifying decision-makers, understanding strategic priorities, and analyzing account information to prioritize opportunities that align with DHL's Air Capacity Sales services. The role also involves leading and coordinating with General Sales Agents (GSAs) to deepen account penetration and expand DHL's presence. With a focus on both national and regional business development, the manager collaborates closely with booking centers, product management, and other internal functions to streamline information flow and optimize sales strategies. This position requires excellent problem-solving skills, innovative thinking, and the ability to manage highly complex and cross-departmental challenges. Additionally, it entails regular travel (40-50%) for sales meetings, trade shows, and training sessions, necessitating physical ability compatible with light manual tasks. DHL embraces diversity and equal employment opportunity, inviting candidates from all backgrounds to apply and contribute to the company's continued success.

• Bachelor's degree or equivalent
• Minimum of 8 years experience in related field
• Experience in air cargo sales or logistics
• Ability to travel frequently up to 50%
• Strong computer skills including data analysis tools
• Excellent interpersonal and negotiation skills
• Ability to work independently under minimal supervision
• Willingness to attend trade shows, customer events, and training sessions
• Physical ability to perform light manual labor tasks
• Commitment to diversity and equal opportunity employment